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Distributed Learning Technologies

Turnitin Service Interruptions

This page is an archived log of all scheduled maintenance, unplanned downtime, or other interruptions in service for Turnitin and its associated services.

Turnitin

This table lists planned and unplanned downtime for the externally hosted Turnitin service.

See third-party status feed: Turnitin Status

Turnitin services for planned and unplanned downtime
DateDayDownUpMaintenanceNotes
10/20/2020Tue7:008:45UnplannedTurnitin outage
10/15/2020Thu??UnplannedError code 216
9/18/2020Fri2:005:00UnplannedTurnitin outage
4/26/2020-4/27/2020Tue8:171:40UnplannedTurnitin outage
1/30/2020Thu6:309:50UnplannedTurnitin ETS outage
1/22/2020Tue--UnplannedTurnitin slowdown
1/4/2020Sat8:0014:00ScheduledTurnitin maintenance
12/5/2019Thu1:126:34UnplannedTurnitin service impact
11/13/2019Wed8:3310:41UnplannedTurnitin outage
7/13/2019Sat8:0016:00ScheduledTurnitin maintenance
5/3/2019Mon6:307:30UnplannedTurnitin outage
4/28/2019Sun20:4523:48UnplannedTurnitin outage
4/7/2019Sun21:413:22UnplannedTurnitin outage
2/15/2019Fri6:5223:06UnplannedTurnitin outage
1/09/2019Sat8:0016:00ScheduledTurnitin maintenance
12/07/2018Fri7:159:32UnplannedTurnitin slowdown
11/12/2018Mon17:2717:50UnplannedTurnitin outage
11/08/2018Thu6:086:38UnplannedTurnitin outage
10/28/2018Sun14:0014:30ScheduledTurnitin maintenance
9/22/2018Sat8:0016:30ScheduledTurnitin maintenance
9/16/2018Sat23:5011:04UnplannedTurnitin outage
9/13/2018Thu8:0016:30ScheduledTurnitin maintenance
8/29/2018Wed1:221:46UnplannedTurnitin outage
7/10/2018Tue8:0016:00ScheduledTurnitin maintenance
3/28/2018Wed5:458:57UnplannedTurnitin outage
3/02/2018Fri10:0911:09UnplannedTurnitin outage
1/29/2018-
2/03/2018
Mon1:307:09UnplannedTurnitin outage
12/27/2017Wed8:0017:00ScheduledTurnitin maintenance
11/1/2017Wed10:4011:32UnplannedTurnitin outage
10/31/2017Tue--UnplannedRoster errors
10/23/2017Mon15:3016:30UnplannedTurnitin outage
10/9/2017Mon3:484:23UnplannedTurnitin outage
9/7/2017Thu3:007:30UnplannedTurnitin outage
8/5/2017Sat7:0013:00ScheduledTurnitin maintenance
7/21/2017Fri10:0012:00UnplannedTurnitin outage
12/3/2016Sat7:0011:00ScheduledTurnitin maintenance
1/22/2016Fri5:438:35UnplannedDDOS attack
6/27/2015Sat18:3322:30UnplannedAPI unavailable
3/10/2015Tue8:0016:30UnplannedNetwork routing
3/7/2015Sat7:0011:00ScheduledTurnitin maintenance

October 20, 2020: Turnitin outage

  • Start: Tuesday, October 20, 2020 at 7:00 AM
  • End: Tuesday, October 20, 2020 at 8:45 AM
  • Duration: 2 hours

Turnitin reported a power failure that took one of their data centers offline. During this time, many users were unable to access Turnitin.

October 15-16, 2020: Turnitin error 216

  • Start: Thursday, October 15, 2020 at approximately 1:26 PM
  • End: Friday, October 16, 2020 at approximately 10:15 AM
  • Duration: 2 days

Multiple CSU campuses were affected by an issue that prevented first-time Turnitin users from accessing the service. Turnitin remained operational for all users with existing accounts, but any first-time users would have received an error message: "Error 216: Student limit for this account has been reached. Cannot join student to this class."

Considering the timing of this issue, several weeks into the Fall 2020 semester, the number of Chico State users impacted by this was hopefully low.

Root cause analysis: It appears that the CSU-wide Turnitin account had maxed out the number of available user profiles; this may have been caused by double counting of some users that occurred when some campuses migrated their Turnitin integration from B2 to LTI. Vendor was able to add additional license seats and will continue to investigate.

September 18 2020: Turnitin outage

  • Start: Friday, September 18, 2020 at 2:00 PM
  • End: Friday, September 18, 2020 at 5:00 PM
  • Duration: 3 hours

Due to an unexpected outage lasting from 2:00 PM to 5:00 PM, users may have been unable to upload papers and have reports generated in Turnitin.

April 26 2020: Turnitin outage

  • Start: Tuesday, April 26, 2020 at 8:17 PM
  • End: Wednesday, April 27, 2020 at 1:40 AM
  • Duration: 6 hours

Turnitin reported a partial outage last night from April 26, 2020 8:17 PM to April 27,2020 1:40 AM. During this time users may have been unable to submit assignments

January 30, 2020: Turnitin partial outage

  • Start: Thursday, January 30, 2020 at 6:30 AM
  • End: Thursday, January 30, 2020 at 9:50 AM
  • Duration: 3.5 hours

Turnitin reported a partial service outage. Users may have been unable to view ETS e-rater reports for submissions made during this period.

Other Blackboard services were not affected during this outage.

January 2020: Turnitin slowdown

  • Start: Tuesday, January 22, 2020
  • End: Thursday, January 24, 2020
  • Duration: 3 days

DLT received several reports about Turnitin performance degradation, including slow assignment creation, slow grade sync, and slow assignment submissions, during the first week of classes

Instructors who attempted to use Turnitin during this period may have experienced various impacts, including slow page loads or timeouts during assignment creation and grading, slow grade syncs, and assignment submissions that failed to appear in Needs Grading.

Students who attempted to use Turnitin during this period may have experienced various impacts, including slow page loads or timeouts during assignment submission, or errors while submitting assignments.

DLT received multiple reports throughout the week, and checked several times to confirm that Turnitin was experiencing performance degradation. Some Turnitin pages were regularly taking 20-30 seconds to load. Other components of Blackboard continued to operate normally throughout this period.

January 4, 2020: Turnitin maintenance

  • Start: Saturday, January 4, 2020 at 8:00 AM
  • End: Saturday, January 4, 2020 at 2:00 PM
  • Duration: 6 hours

During this time, users may be unable to submit, create, view, or grade Turnitin assignments.

The vendor will be performing hardware maintenance in order to ensure the ongoing stability of their services.

December 5, 2019: Turnitin partial outage

  • Start: Thursday, December 5th at 1:12 AM
  • End: Thursday, December 5th at 6:34 AM
  • Duration: 5 hours

Turnitin experienced a partial service impact during the this period.

Under normal operation, Turnitin will generate a similarity report as soon as a paper is submitted. During this period, similarity reports were delayed for several hours.

November 13, 2019: Turnitin outage

  • Start: Wednesday, November 13, 2019 at 8:33 AM
  • End: Wednesday, November 13, 2019 at 10:41 AM
  • Duration: 2 hours

Incident ID: 11412173

Turnitin reported an outage lasting from 8:33 AM to 10:41 AM. During this time, students and faculty would be unable to use Turnitin to create, submit, review, or grade assignments.

Blackboard continued normal operation throughout this incident.

July 13, 2019: Turnitin maintenance

  • Start: Saturday, July 13, 2019 at 8:00 AM
  • End: Saturday, July 13, 2019 at 4:00 PM
  • Duration: 8 hours

Vendor support has informed us that Turnitin will be offline for maintenance for an 8-hour window on 7/13.

Blackboard will continue normal operation during this window, but students and faculty should plan on completing any Turnitin-related work either before or after this window.

May 3, 2019: Turnitin slowdown

  • Start: Monday, May 3, 2019 at 6:30 AM
  • End: Monday, May 3, 2019 at 7:30 AM
  • Duration: 1 hour

Between 6:30 AM and 7:30 AM on Monday morning, Turnitin reported an unexpected service degradation. During this time, students and faculty may have been unable to submit papers, generate reports, or use Feedback Studio.

Blackboard maintained normal operation during this time; only the Turnitin integration was affected.

April 28, 2019: Turnitin outage

  • Start: Sunday, April 28, 2019 at 8:45 PM
  • End: Sunday, April 28, 2019 at 11:48 PM
  • Duration: 3 hours

Between 8:45 PM and 11:48 PM on Sunday evening, Turnitin reported an unexpected service degradation. During this time, students and faculty may have been unable to submit papers, generate reports, or use Feedback Studio.

Blackboard maintained normal operation during this time; only the Turnitin integration was affected.

April 7, 2019: Turnitin outage

  • Start: Sunday, April 7, 2019 at 9:41 PM
  • End: Monday, April 8, 2019 at 3:22 AM
  • Duration: 6 hours

Turnitin experienced a major service outage which would have prevented users from submitting, viewing, or grading assignments between 9:41 PM and 3:22 AM.

The vendor's tech team has indicated that the outage was caused by an "unexpected database issue" which they were able to resolve.

Blackboard itself remained operational throughout this incident.

February 15, 2019: Turnitin outage

  • Start: Friday, February 15, 2019 at 6:52 AM
  • End: Friday, February 15, 2019 at 11:06 PM
  • Duration: 4 hours

Turnitin experienced a major service outage which would have prevented users from submitting, viewing, or grading assignments between 6:52 AM and 11:06 PM.

The vendor's tech team has indicated that the outage was caused by an "unexpected database issue" which they were able to resolve.

Blackboard itself remained operational throughout this incident.

January 9, 2019: Turnitin maintenance

  • Start: Saturday, January 9, 2019 at 8:00 AM
  • End: Saturday, January 9, 2019 at 4:00 PM
  • Duration: 8 hours

Turnitin will be offline for scheduled maintenance between 8:00 AM and 4:00 PM. Users will be unable to create, view, edit, grade, or submit assignments during this time.

Blackboard services other than Turnitin will not be affected.

December 7, 2018: Turnitin slowdown

  • Start: Friday, December 7, 2018 at 7:15 AM
  • End: Friday, December 7, 2018 at 9:32 AM
  • Duration: 2 hours

Between 7:15 AM and 9:32 AM, Turnitin reported service degradation, including slow page loads and errors in Feedback Studio. Users may have encountered slowdowns or timeouts when attempting to view, submit, edit, or grade assignments.

Turnitin technical staff were able to resolve the issue and restored normal operation.

Other Blackboard components were not affected by this incident.

November 12, 2018: Turnitin outage

  • Start: Monday, November 12, 2018 at 5:27 PM
  • End: Monday, November 12, 2018 at 5:50 PM
  • Duration: 23 minutes

Turnitin reported a service interruption between 5:27 PM and 5:50 PM. During this time, users may have experienced slowness or timeouts when attempting to view, submit, or grade submissions.

November 8, 2018: Turnitin intermittent

  • Start: Thursday, November 8, 2018 at 6:08 AM
  • End: Thursday, November 8, 2018 at 6:38 AM
  • Duration: 30 minutes

Between 6:08 AM and 6:38 AM, Turnitin reported intermittent service interruptions, potentially including slow page loads and users getting logged out. Service returned to normal operation shortly after.

Other Blackboard services were not affected during this incident.

October 28, 2018: Turnitin maintenance

  • Start: Sunday, October 28, 2018 at 2:00 PM
  • End: Sunday, October 28, 2018 at 2:30 PM
  • Duration: 30 minutes

Turnitin will be offline for a 30-minute maintenance window between 2:00pm and 2:30pm. Students and faculty will be unable to view, submit, or grade assignments during this window. Please plan on completing essential work at another time.

Other Blackboard services will not be affected by this maintenance.

September 22, 2018: Turnitin maintenance

  • Start: Saturday, September 22, 2018 at 8:00 AM
  • End: Saturday, September 22, 2018 at 4:30 PM
  • Duration: 8.5 hours

In order to mitigate issues that caused several intermittent service interruptions, Turnitin has announced an extended 8.5-hour maintenance window on Saturday, 9/22, from 8:00am to 4:30pm.

Faculty and students who need to use Turnitin should plan on completing their work before or after that window.

Other Blackboard services will not be affected.

September 16, 2018: Turnitin outage

  • Start: Saturday, September 16, 2018 at 11:50 PM
  • End: Sunday, September 17, 2018 at 11:04 AM
  • Duration: 11 hours

Between September 16, 2018, at 11:50 PM and September 17, 2018, at 11:04 AM, Turnitin experienced intermittent slowdowns and service interruptions which may have prevented some users from submitting, viewing, or grading Turnitin papers.

Vendor support staff were able to implement a preliminary fix at approximately 12:22 AM, but service performance continued to be problematic until a final fix was deployed at 11:04 AM.

Other Blackboard services were not affected by this outage.

September 13, 2018: Turnitin maintenance

  • Start: Thursday, September 13, 2018 at 8:00 AM
  • End: Thursday, September 13, 2018 at 4:30 PM
  • Duration: 8.5 hours

In response to recent service interruptions, Turnitin has a scheduled maintenance window from 8:00 AM to 4:30 PM. Students and instructors may be unable to submit, view, or grade Turnitin papers during this time.

Other Blackboard services will not be affected by this maintenance window.

August 29, 2018: Turnitin outage

  • Start: Wednesday, August 29, 2018 at 1:22 AM
  • End: Wednesday, August 29, 2018 at 1:46 PM
  • Duration: 24 minutes

Between 1:22 AM and 1:46 AM, Turnitin experienced a service interruption which may have prevented some users from submitting, viewing, or grading Turnitin papers.

Other Blackboard components were not affected by this outage.

July 10, 2018: Turnitin maintenance

  • Start: Tuesday, July 10, 2018 at 8:00 AM
  • End: Tuesday, July 10, 2018 at 4:00 PM
  • Duration: 8 hours

Turnitin has scheduled maintenance from 8:00 AM to 4:00 PM, including several hardware updates and software improvements. Users will be unable to submit or grade assignments during this window.

March 28, 2018: Turnitin outage

  • Start: Wednesday, March 28, 2018 at 5:45 AM
  • End: Wednesday, March 28, 2018 at 8:57 AM
  • Duration: 3 hours

Users might have experienced an issue making a submission or viewing submissions within the Feedback Studio, which was down to a service disruption affecting the performance of Turnitin.

March 2, 2018: Turnitin outage

  • Start: Friday, March 2, 2018 at 10:09 AM
  • End: Friday, March 2, 2018 at 11:09 AM
  • Duration: 1 hour

Some users may have experienced a problem accessing or submitting to Turnitin and WriteCheck today between 10:09 - 11:09 am.

This issue would have prevented users from logging in and / or accessing the services listed, including those users accessing Turnitin through an integration. The root cause has been identified and resolved.

January-February 2018: Turnitin outage

  • Start: January 29, 2018 at 1:30 AM
  • End: February 3, 2018 at 7:09 AM
  • Duration: 6 days

Some Turnitin may have experienced an error when attempting to leave comments through Feedback Studio from Jan 29 1:30 am PST- Feb 03 7:09 PST. Post resolution, root cause analysis was performed and monitoring / alerting has been put in place to further mitigate the chances of similar technical difficulties from occurring.

December 27, 2017: Turnitin maintenance

  • Start: Wednesday, December 27, 2017 at 8:00 AM
  • End: Wednesday, December 27, 2017 at 5:00 PM
  • Duration: 9 hours

Turnitin support announced a maintenance window planned:

Planned maintenance: Turnitin, TurnitinUK, iThenticate, WriteCheck and Integrations - Wednesday December 27, 2017. On Wednesday December 27th, the following services will be unavailable from 8am - 5pm PST/4pm – 1am (Dec. 28) GMT/2am (Dec. 28) – 10am (Dec. 28) AEST (click here for your local time) due to necessary scheduled maintenance:

  • Turnitin (including mobile)
  • TurnitinUK
  • iThenticate
  • WriteCheck
  • Integrations

This maintenance will be performed on internal hardware with the purpose of improving capacity and increasing our services’ uptime and resiliency to assure overall product availability.

Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

November 1, 2017: Turnitin outage

  • Start: Wednesday, November 1, 2017 at 10:40 AM
  • End: Wednesday, November 1, 2017 at 11:31 AM
  • Duration: 1 hour

Between 10:40 AM and 11:32 AM, Turnitin was impacted by an unplanned outage that would have prevented users from viewing, submitting, or grading assignments.

Turnitin's support team posted the following announcement regarding the outage:

Turnitin and TurnitinUK experienced a service issue between 10:40am- 11:32am PDT / 5:40pm-6:32pm GMT / 4:40am-5:32am AEDT. During this time most users (including ones using our services through an integration) would not have been able to log in, submit papers, or access feedback.

October 2017: Turnitin roster errors

  • Start: October 23, 2017
  • End: November 1, 2017
  • Duration: 10 days

Since October 23rd, Turnitin has reported that several course rosters are out of sync, such that some users may be prevented from submitting assignments. Turnitin engineers are working to resolve this issue.

Initial assessments indicated that the issue was likely isolated to just one or two courses. As of November 1st, Turnitin has reported that the issue affects 150 students. They also offered the following statement:

We have a fix for the issue and will be deployed no later than this Friday by the end of the day (5pm PST). We apologize for the inconvenience and appreciate your patience.

If you are unable to turn in an assignment because of a Turnitin error, please contact your instructor and submit a support ticket(opens in new window).

If you are an instructor in an affected course, consider running a roster sync. Contact TLP if you need assistance running a roster sync.

October 23, 2017: Turnitin outage

  • Start: Monday, October 23, 2017 at 3:30 PM
  • End: Monday, October 23, 2017 at 4:30 PM
  • Duration: 1 hour

Between 3:30 PM and 4:30 PM, Turnitin was impacted by an intermittent service outage. This may have caused some users to see errors while trying to view, submit, create, or grade Turnitin assignments.

October 9, 2017: Turnitin outage

  • Start: Monday, October 9, 2017 at 3:48 AM
  • End: Monday, October 9, 2017 at 4:23 AM
  • Duration: 1 hour

Between 3:48 AM and 4:23 AM, Turnitin experienced an outage lasting several hours. Reports from the vendor indicate that all services have returned to normal operation.

September 7, 2017: Turnitin outage

  • Start: Thursday, September 7, 2017 at 3:00 AM
  • End: Thursday, September 7, 2017 at 7:30 AM
  • Duration: 4.5 hours

Between 3:00 AM and 7:30 AM, Turnitin experienced an outage lasting several hours. Reports from the vendor indicate that all services have returned to normal operation.

August 5, 2017: Turnitin maintenance

  • Start: Saturday, August 5, 2017 at 7:00 AM
  • End: Saturday, August 5, 2017 at 1:00 PM
  • Duration: 6 hours

Turnitin services will be undergoing essential maintenance from 7am to 1pm and will be unavailable.

All Turnitin customers on the following services will be affected including:

  • Turnitin (including mobile)
  • TurnitinUK
  • Integrations
  • iThenticate
  • WriteCheck

The following services will not be affected:

  • Revision Assistant

Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.

July 21, 2017: Turnitin outage

  • Start: Friday, July 21, 2017 at 10:00 AM
  • End: Friday, July 21, 2017 at 12:00 PM
  • Duration: 2 hours

There was a partial outage keeping students from uploading papers, and some campuses reported difficulty with Turnitin's LTI system. This was caused by a backlog of tasks. Turnitin's engineers were able to to clear the backlog restoring full functionality.

December 3, 2016: Turnitin maintenance

  • Start: Saturday, December 3, 2016 at 7:00 AM
  • End: Saturday, December 3, 2016 at 11:00 AM
  • Duration: 4 hours

Turnitin will be taking their services offline for scheduled maintenance on Saturday, December 3rd, 2016, between 7:00 AM and 11:00 AM.

Blackboard will be available throughout this window, but students and faculty may be unable to view or edit Turnitin assignments until work is completed.

January 22, 2016: Turnitin DDOS attack

  • Start: Friday, January 22, 2016 at 5:43 AM
  • End: Friday, January 22, 2016 at 8:35 AM
  • Duration: 3 hours

Turnitin reported that their services were impacted by a DDOS attack between 5:43 AM and 8:35 AM.

June 27, 2015: Turnitin outage

  • Start: Saturday, June 27, 2015 at 6:33 PM
  • End: Saturday, June 27, 2015 at 10:30 PM
  • Duration: 4 hours

Turnitin services experienced intermittent outages between 6:33 PM and 10:30 PM.

Turnitin announced a fix on Saturday evening, but warned that some users would still be unable to access the service for several more hours. A suggested fix involving an alternative URL does not apply to institutions such as CSU Chico which use Turnitin through an LMS.

All issues are expected to be resolved by Monday evening, June 29.

March 10, 2015: Turnitin intermittent

  • Start: Tuesday, March 10, 2015 at 8:00 AM
  • End: Tuesday, March 10, 2015 at 4:30 PM
  • Duration: 8.5 hours

Access to the externally hosted Turnitin service was intermittent for throughout the day. Multiple users reported difficulty connecting to the service.

Vendor support indicated that they had altered their network routing, and was able to provide a workaround for our system.

Service was restored at approximately 4:30 PM.

March 7, 2015: Turnitin maintenance

Turnitin will be unavaiable for scheduled maintenance between 7:00 AM and 11:00 AM.