Service Options

• LifeMatters Services
• Eligibility
• Counseling
• Manager Assistance
• Concierge Service
• Telehealth Services

CSU, Chico is contracting with Empathia for employee assistance services. This State employee assistance program (EAP) is designed to provide professional assistance to faculty, staff and their families (dependents and permanent household members) in assessing and resolving personal problems that may be affecting well-being or job performance. Additional program features include a 24/7/365 toll-free helpline, telephonic legal and financial assistance, dependent care resources, and a dedicated website: mylifematters.com(opens in new window).

These services, consisting of assessment, referral and short-term counseling (3 sessions), will be provided at no cost to you or your immediate family. Empathia counselors are experienced, licensed professionals who have specialized training in employee assistance consultation. Your participation in the program is voluntary, and information that you discuss with the consultant is confidential (certain very limited exceptions, such as child abuse or potential for violence, mandated under state and federal laws, are discussed with you in advance). Your participation in the program remains strictly a matter between you and the EAP counselor, and it is not reported to us, your employer.

We invite you to read and share this information with your family.  CSU, Chico believes that the EAP can be a valuable resource in helping faculty and staff maintain satisfying and productive lives, and we are pleased to include this service as an employee benefit.

Telehealth Services Notice

In alignment with California Assembly Bill 457 (Santiago, Ch. 439, Stats. 2021) (“AB 457”), Empathia's Specialized Health Care Service Plan Contract Amendatory Rider for AB 457 and the Combined Evidence of Coverage and Disclosure Form Amendatory Rider for AB 457 have been added to the LifeMatters website, https://members2.mylifematters.com/portal/welcome/sso.  Employees may download this rider by logging into the member website and clicking on the "Combined Evidence of Coverage and Disclosure Rider" at the footer of the site to ensure they are provided with timely notice of their rights. Members can also request a hard copy by writing to “Member Services: Empathia Pacific 5234 Chesebro Road, Suite 201, Agoura Hills, CA 91301.”