Financial Aid & Scholarship Office

Loan Dispute Intervention

If you have a dispute over a loan in one of the following programs and you cannot resolve it with your school, your lender, or your guarantor, contact the Federal Student Aid Ombudsman.

  • William D. Ford Federal Direct Loan (Federal Direct Loan, PLUS)
  • Federal Family Education Loan (Federal Direct Loan, PLUS)
  • Guaranteed Student Loan
  • Federal Perkins Loan

U.S. Department of Education
FSA Ombudsman Group

P.O. Box 1843
Monticello, KY 42633
Phone: 1-877-557-2575, FAX 1-606-396-4821
Or complete the Ombudsman Assistance Request Form(opens in new window)