Google Support

Need Support?

IT Support Services provides support for your WildcatMail powered by Google account. ITSS can be reached by telephone at 530-898-HELP(4357) or by e-mail at itss@csuchico.edu(opens in new window).

Account recovery information and display name can be managed with Account Center(opens in new window).

FAQ for Faculty/Staff

Where should I direct my students for help?

Please direct your students to  http://www.csuchico.edu/google for support. 

Can I  e-mail my students via Bb Learn?

Yes, there are a few options for contacting your students via Bb Learn. For more information on messaging or e-mail with Learn see the Learn Knowledgebase.

Can I use Google Apps such as Docs and Sites for my Courses?

Bb Learn continues to be the official LMS tool for online course content. Use of Google Apps in your coursework is not officially supported. User Services provides support for Gmail and account issues only. For help with Google Apps, contact Google directly by clicking on the Help link at the top right-hand corner of the Google App that you are using.