Google Support

FAQ for Faculty/Staff

Why did we change student e-mail services?

The old WildcatMail server hardware had reached its end of life and needed to be replaced. After extensive research, Information Resources determined that partnering with Google will provide students with a fast, feature-rich, cost-effective e-mail solution. 

Which students were migrated to the WildcatMail powered by Google service?

All enrolled students and incoming 2009 students have been migrated to the WildcatMail powered by Google service.

Does this affect my faculty/staff Exchange e-mail?

No. Microsoft Exchange continues to be the official e-mail account for faculty and staff. 

I already have a WildcatMail account. Did it get migrated to Google?

Yes. All accounts on the old WildcatMail server were migrated to new system this includes faculty and staff. However, Microsoft Exchange continues to be the official e-mail account for faculty and staff.

To access your new account go to and login with your Portal ID and password.

Note: If you access your WildcatMail account from an e-mail client and/or mobile device you will need to re-configure your e-mail clients and/or mobile devices to access your new WildcatMail powered by Google account. For step-by-step instructions please see our IMAP Configuration tutorial.

How do these new accounts affect me?

Most faculty and staff will not be affected by the move to Google. Student e-mail addresses will not change and will continue to be The migration to the new service will automatically migrate students' mail, contact information, and forwarding preferences.

Where should I direct my students for help?

Please direct your students to for support.

My student said they didn't receive my e-mail, what should I do?

If you send messages to your student's address the student will receive a copy of the message in their WildcatMail powered by Google account. Some students choose to forward their messages to a personal e-mail account. If the forwarding information is incorrect for any reason, your student will not receive the message in their personal account and you will not receive a bounce back or delivery error because it was successfully delivered to their WildcatMail account. Simply direct your student to in new window) to retrieve their messages.  If the student needs assistance fixing their forwarding settings, direct them to Student Computing at 898-4357(HELP).

Can I get an account?

Yes. All faculty, staff and retirees will automatically receive an account on the new WildcatMail powered by Google system. Please note that WildcatMail powered by Google is the official e-mail system for students only. Microsoft Exchange continues to the the official e-mail account for faculty and staff. Use of WildcatMail powered by Google is optional for faculty and staff. To access this account go to and login with your Portal ID and password. User Services will provide limited support for faculty and staff WildcatMail powered by Google accounts.

Note: Many faculty and staff had an account on the old WildcatMail system and were not aware of it because it was automatically forwarding to their exchange account. This has not changed with the move to Google. However, if you wish to remove forwarding and start receiving mail sent to your in Gmail instead of Exchange you will need to login to with your Portal ID and password and follow instructions on Google's Site(opens in new window).

I use CRA to send e-mail to my students. Do I need to change anything with the switch to Google?

If you send to the preferred or on-campus (OCMP), then you will not need to change anything. If you send to OTHR, you will need to change your queries if the report output is not selectable by you when you run the query. Please contact ENR-Tech at or x5912 if you need assistance.

Can I still send e-mail to section mailing lists?

Yes. Section mailing lists will remain the same with the switch to Google.

Can I  e-mail my students via Bb Learn?

Yes, there are a few options for contacting your students via Bb Learn. For more information on messaging or e-mail with Learn see the Learn Knowledgebase.

Can I use Google Apps such as Docs and Sites for my Courses?

Vista continues to be the official LMS tool for online course content. Use of Google Apps in your coursework is not officially supported. User Services provides support for Gmail and account issues only. For help with Google Apps, contact Google directly by clicking on the Help link at the top right hand corner of the Google App that you are using.

Can I use other e-mail programs, or clients, to access my WildcatMail account?

Yes. You can access WildcatMail powered by Google account using POP, IMAP, and mobile e-mail programs. See the IMAP Client Configuration tutorial for step-by-step instructions.

Important Information about Password Changes: In order to use POP/IMAP clients or mobile devices, Google needs to store a copy of your password. We have added functionality to the student password change tool that will synchronize their password with Google for use with POP/IMAP and mobile devices. At this time the faculty and staff password change tool Chico Password Station does not offer us this functionality. In order to use POP/IMAP clients or mobile devices, you will need to contact the Helpdesk at 898-6000 for assistance with synchronizing your Exchange/Domain password with your WildcatMail password for use with IMAP/POP Clients and mobile devices.

Is Gmail accessible (508 compliant)?

Google is actively working on 508 compliance and cites accessibility of Gmail as a priority. Users with disabilities have the following options to access their e-mail:

  1. Users can view Gmail with basic HTML. More information on Gmail and basic HTML View.(opens in new window)
  2. Users can view Gmail using free 508 compliant software such as Thunderbird.(opens in new window)
  3. Users can use Gmail with accessible technologies, which are available in the ATC lab in Meriam Library. 

Does Gmail meet FERPA guidelines?

Google is contractually and legally responsible to protect information. Google will not share e-mail contents or personal information to outside parties.