Google Support

FAQ for Students

What is WildcatMail Powered by Google?

WildcatMail Powered by Google is CSU, Chico implementation of Google Apps for Education.  WildcatMail Powered by Google provides more than 7+ gigabytes of storage and contains features such as integrated chat and spam protection. For more information, see Google’s  Gmail information page(opens in new window).

Why did we change e-mail services?

The old WildcatMail server hardware had reached its end of life and needed to be replaced. After extensive research Information Resources has determined that partnering with Google will provide students with a fast, feature-rich, cost-effective e-mail solution.

The decision follows extensive assessment and testing last spring and summer; a successful pilot of Gmail with students in the fall semester; and several months of review and discussion with key groups across campus. Several groups endorsed the implementation, including the President, AS Student Government, Alumni & Parent Relations and Cabinet.

Will my e-mail address change?

No, your e-mail address will remain the same (where username is your portal account username).

How do I log into WildcatMail?

There are links in the Portal(opens in new window) and on the Chico State Home Page(opens in new window). You can also go directly to the login screen at in new window). (The older address in new window) still works as well.) You log in with your Portal ID and password.

How do I change my WildcatMail password?

Students can change their password using the Portal password change application.(opens in new window)

Faculty and staff can change their password using Chico Password Station.(opens in new window)

Where are all my e-mail messages? It appears that some of them migrated while other's did not.

Gmail groups all replies with their original message, creating a single conversation or thread. In other email systems, responses appear as separate messages in your inbox. This grouping, called Conversation View, could make it appear that some of your messages did not get migrated. To see all messages in a conversation, just click  Expand all. For more information on Conversation View, see the Google Support Site on Conversations.(opens in new window)

Where are my WildcatMail folders?

All your messages that were contained in folders on the old mail server have been migrated to Gmail in a new format called "Labels."  Labels functions just like folders, they help you categorize and organize groups of e-mail messages. To view messages that were in folders, simply click on folder name under Labels within Gmail. For more information on Labels, see the Google Support Site on using labels.(opens in new window)

Can I still forward my  WildcatMail powered by Google account to another provider?

Yes. If you had forwarding set up on the old WildcatMail server, it has been automatically migrated to your new Google account. If you want to change or update your forwarding to another provider, you must do so in your Google account settings. Please see the Google Support Site on automatically forwarding Gmail messages to another account(opens in new window) for more information.

Will I get to keep my address book?

Yes. Your address book will be e-mailed to your new account. Please see the Importing Contacts tutorial for step-by- step instructions.

What will happen to my old WildcatMail Account?

The old WildcatMail server will no longer be available after the switch to Google. Your email address, messages, address book and forwarding information have been automatically migrated to your new account.

How long do I get to keep this e-mail address?

One of the great things about the move to Google is that you will get to keep this account for life as long as you graduate from the University.

What about Alumni?

We provide Google email for Alumni that have active Portal Accounts. At this time, technical restrictions prevent us from creating Google accounts for Alumni that do not have a Portal Account.

Can Faculty or Staff members use this service?

Yes. For more information on faculty and staff specific topics please see our Faculty and Staff FAQ's.

Can I use other Google Applications such as Calendar and Chat?

Yes. Students are encouraged to take advantage of all the collaboration tools offered in conjunction with Gmail. You will have access to Google Calendar, Docs, Chat, and Sites. Student Computing provides support for Gmail and account issues only. For help with Google Apps, contact Google directly by clicking on the Help link at the top right hand corner of the Google App that you are using.

How much total disk space does a student have in Gmail?

The storage capacity for your new WildcatMail account is continually increasing. The current storage capacity per account is 7+ GB. That's more than 70 times more than the old WildcatMail account storage!

Can I use other e-mail programs, or clients, to access my WildcatMail account?

Yes. You can access your  WildcatMail powered by Google account using POP, IMAP, and mobile e-mail programs. See the IMAP Client Configuration tutorial for step-by-step instructions.

What if I already have a personal Gmail account?

Your  WildcatMail powered by Google account is separate from your personal Gmail account. This account provides an ad-free environment and is your official CSU, Chico email address.

How does Google handle spam?

Your new Gmail account will be protected from spam by Google’s anti-spam software. To read more about how Google handles spam, see  Google.(opens in new window)

Why can't I log into my account through the Google Site?

WildcatMail powered by Google is CSU, Chico's installation of the Google Apps for Education software suite, which Google offers to educational institutions and non-profit organizations. Because of account customization and security requirements, users must log in through CSU, Chico's authentication system.

What if I want to use a Google program that is not offered through my WildcatMail account?

Your  WildcatMail powered by Google account is part of a software suite called Google Apps for Education, which Google offers to educational institutions and non-profit organizations. Google decides which services to include in the Google Apps for Education software suite.

How do I share documents?

To share a document with another CSU, Chico student click  Share in upper right corner and type in the of the student you wish to collaborate with in the  Invite Collaborators text box.

For more information on sharing documents see  Google Support Site on sharing files.(opens in new window)

How do I share documents with my personal Gmail account?

You can share documents with anyone who has a Gmail account including your personal Gmail account.  For more information on sharing documents see  Google Support Site on sharing files with Google Drive.(opens in new window)

How do I view attachments?

You can view attachments in several ways. For more information, see Google Support Site on opening and downloading attachments.(opens in new window)

Which browsers can I use to access my WildcatMail account?

For more information of supported web browsers see Google Support Site on supported Browsers.(opens in new window)

What are the policies that apply to my WildcatMail account?

Your  WildcatMail powered by Google account is subject to the Computing and Communications at CSU, Chico—Acceptable Use Policy(opens in new window). Your CSU, Chico account will be subject to Google's e-mail quota policy, which is currently more than 7+ gigabytes and constantly growing. Google does not place limits on how long users can keep e-mail. Your  WildcatMail powered by Google account is also subject to  Google's terms of service and privacy policies(opens in new window).

Can I opt out of  WildcatMail powered by Google?

No. This e-mail address is your official e-mail address through which the university sends e-mail communications and is recorded in the university's electronic directories.  Students are expected to check their e-mail on a frequent and consistent basis to stay current with university-related communications. If an individual wishes to have e-mail forwarded from their CSU, Chico e-mail account to another e-mail address (e.g.,,, or an address on a departmental server), the individual may do so, but at his or her own risk. The university is not responsible for the handling of e-mail by outside vendors or by departmental servers. Having e-mail forwarded does not change the individual's responsibility for reading and responding to official communications sent to their CSU, Chico e-mail account. For more information on student email policy at CSU, Chico see Executive Memorandum 05-05(opens in new window).

Is Gmail accessible (508 compliant)?

Google is actively working on 508 compliance and cites accessibility of Gmail as a priority. Users with disabilities have the following options to access their e-mail:

  1. Users can view Gmail with basic HTML.  More information on Gmail and basic HTML View.(opens in new window)

  2. Users can view Gmail using free 508 compliant software such as  Thunderbird.(opens in new window)

  3. Users can use Gmail with accessible technologies, which are available in the ATC lab in Meriam Library.

Does Gmail meet FERPA guidelines?

Google is contractually and legally responsible to protect information. Google will not share email contents or personal information to outside parties.