In his book, Instruction to Deliver, Sir Michael Barber, notes “… there must be some kind of delivery chain if there is to be delivery. If it cannot be specified, nothing will happen, which was precisely the case in part of Whitehall before 2001.” (p. 86) Further, “Once the chain has been identified, those responsible for delivery can then think through how best to exert influence at each link and, when the plan is being put into practice, it is possible to check whether each link in the chain is effective.” (p. 86)
Accordingly, the Chico Graduation Initiative Team devoted its initial efforts to modeling Chico’s apparent delivery chain for its graduation rate targets. Chico has a rich history of high quality programs, extraordinary faculty and staff support for students and high rates of student success. Articulating the many elements of its delivery chain and analyzing the links within the chain, it was felt, would help contributing units / programs improve the effectiveness and efficiency of their respective work and better assess their value-added to the desired outcomes.