FAQ
- Do I need to make an appointment?You can schedule an appointment by calling us at 530-898-5241, or by booking an appointment through the patient portal.
- How can I prepare for my appointment?Arrive 15 minutes early with a legible ID, list of current medications, and contact info for off-campus healthcare providers. Insurance isn't required.
- Can I purchase medicine at WCHC?Yes, the pharmacy offers over-the-counter medications. Accepted payments include VISA, Mastercard, and Family PACT/Medi-Cal cards.
- What does the student health fee cover?
The fee, part of tuition, covers medical visits, including acute care, preventative services, and mental health. Some services may have charges.
- Do I need medical insurance to use WCHC?No, insurance isn't required. Valid Chico State ID is necessary. Healthcare outside WCHC is the student's responsibility.
- Does WCHC have certified doctors and nurses?Yes, the staff includes board-certified/licensed physicians, nurse practitioners, physician assistants, nurses, and lab technicians.
- Does the WCHC offer dental services?
No, but local options include Ampla Health and Northern Valley Indian Health Services.
- Where is the WCHC located?
Across from Whitney Hall, at the Warner/Legion intersection.
- Where should I park when visiting the WCHC?
Patient parking is north of WCHC. Obtain a parking permit inside the center.
- How does WCHC protect confidentiality?
Medical records are kept confidential, shared only with consent. Confidentiality is maintained for all medical visits.
- Does WCHC have a testing laboratory?
Yes, it's certified as a high complexity lab. Visit the laboratory page for test information.
- Can minors use WCHC?
Yes, with completed forms by a parent or guardian. Use the minor consent form.
- Do you offer telehealth appointments?
Yes, telehealth appointments are available for certain services. Contact us for more information.
- Are COVID-19 vaccines available at WCHC?No, at this time we are not carrying the vaccine. Visit a local retail pharmacy for COVID-19 vaccine options.
- How can I access mental health services?
WCHC provides mental health services. Schedule an appointment to speak with a counselor or therapist. Additional counseling services are provided through our WellCat Counseling Center campus partners.
- What should I do in case of a medical emergency?
In a medical emergency, call 911 or visit the nearest emergency room, Enloe Health.