WellCat Health Center

FAQ - General Information

Do I need an appointment?  What can I do if I fall ill or get injured and I don’t have an appointment?

Walk-ins are not accepted during COVID-19. Appointments are required for all medical issues. Please call us at 530-898-5241 to schedule your appointment.

When is the Health Center open?


Monday, Wednesday, Thursday, Friday: 8 a.m. to 5 p.m.
Tuesday : 9:20 a.m. to 5 p.m.


Monday, Tuesday, Thursday: 7 a.m. to 5:30 p.m.
Wednesday : 9:20 a.m. to 5:30 p.m.
Closed for lunch 11:45 a.m. to 1 p.m daily for lunch
Closed Fridays

What is included in the prepaid health fee that I pay every semester?

As an eligible student, the appointment or medical visit and other basic diagnostic testing are included in the prepaid health fee. Other out-of-pocket costs are minimal and discounted.

Can I buy medicine at the Health Center?  What are my payment options?  Are prescription cards accepted?

There is a pharmacy located inside the WellCat Health Center where you can pick up your prescriptions and over-the-counter medications. You can use your Visa or Mastercard or Wildcat dollars. Family PACT cards are accepted in the pharmacy. The Pharmacy does not accept any other prescription cards.

Does the Health Center have real doctors and nurses?

The WellCat Health Center is staffed by Board Certified, licensed physicians, family nurse practitioners, and physician assistants. We also have registered nurses, licensed vocational nurses, and medical assistants.

Our COLA certified laboratory is staffed by licensed Clinical Lab Scientists and Phlebotomists. Our pharmacy team consists of Registered Pharmacists and a Pharmacy Tech.

Are any orthopedic services offered at WCHC?

The WellCat Health Service provides services to treat musculoskeletal problems. Our physicians and mid-level practitioners are able to treat/diagnose many orthopedic problems. If casting is required because of a fracture or if orthopedic surgery is necessary, patients are referred to an orthopedic specialist outside of the facility.

How can I prepare for my appointment?

All students are required to bring their legible student I.D. to each visit at the WellCat Health Center. Patients are responsible to know the details of their medical history, the names of any current medications and the contact information of the primary care doctor or specialists you may be seeing off campus. Please bring your insurance information in case referral is required.

How do I get a note to drop a class?

Clinic policy requires that you have been established and treated for the condition here at WCHC. If another health care provider has been seeing you off campus, please contact that office to request verification of illness.

Are dental services available?

WCHC does not have a dentist on site. Low cost dental care is available with Ampla Health and Northern Valley Indian Health Services

How do I get a an excuse note to miss class?

CSU Chico WellCat Health Center will no longer provide “excuse notes” for absences from class or missed deadlines, effective January 1, 2020. Please read the updated policy (PDF) for more information.