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University Housing

General FAQ

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General

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  • How do I contact you?

    During the academic year our office hours are Monday–Friday 8 a.m. – 5 p.m. During the summer we are open 7 a.m. – 5:30 p.m., Monday through Thursday; we are closed on Fridays. If you are in town, please stop by or give us a call at 1-800-730-4243 or 1-530-898-6325. We are also available by email at housing@csuchico.edu.

  • Can I Take A Tour?

    We offer tours of Whitney Hall and Lassen Hall model rooms year round in conjunction with the campus Admissions tour. You can check out all of our halls with our 360 virtual tours.

  • Are students required to live on campus?

    No, we unfortunately do not have enough space for every student who wants to live with us. However, first time students have priority over space and are encouraged to live within our University Housing communities because of the educational environment and for their first year experience.

  • Who supervises the communities?

    Professional Staff members over see each living environment. Live-in staff, all having graduated from college and trained in housing management, are responsible for the overall operation of their communities. There are also student staff (Resident Advisors) who organize activities, advice about university life, and work to build a sense of community amongst residents.

  • Is wired internet available inside rooms?

    Our halls are wireless.  All students will need to prepare their computer to attach to the campus network called EduRoam.  Chromebook computers cannot access into EduRoam.  If you plan to bring a Chromebook you may need additional support from campus.

  • How high do the beds go?  Can you put a couch under it?

    First off, no stuffed furniture, like couches are allowed in the hall.  This is a safety issue as well as an issue with the possible introduction of bed bugs.  The beds do not loft or bunk (unless you are in a room that was already lofted/bunked), but they can adjust within about a 2 ft capacity.  Residents are also allowed to use risers they have purchased. 

  • Are there kitchens that residents can use in each hall?

    No, Shasta, Lassen and Mechoopda are the only places with a community kitchen.

  • Can I Take A Tour?

    We offer tours of Whitney Hall and Lassen Hall model rooms year round in conjunction with the campus Admissions tour. You can check out all of our halls with our 360 virtual tours.

  • Do all the bathrooms have lockers?

    No, Whitney bathrooms do not have lockers, neither does Sutter.  Konkow has cubbies not lockers.

  • Can I bring a micro (mini) fridge/microwave?

    Students can rent a Micro Fridge with safe plug and smoke sensor from our approved vendor, Collegiate Concepts. This Micro Fridge is equipped with safe plug technology that provides protection against circuit overloads for user safety and convenience, 1st Defense Smoke Sensor that is in the microwave and automatically shuts off operations and alerts the user of smoke before any damage is done, and a USB charging station.

    Information on how to rental microfidge will be emailed to you along with your room assignment.  

  • Why do we have to rent a MicroFridge – it is more expensive than buying those and we can have them longer.?

    There are several reasons that we exclusively allow these units in our buildings.  Many of our buildings are older and cannot handle the power draw of new microwave or refrigerator units.  This unit is specially created for residence halls in that the fridge stops drawing electricity when the microwave is on.  In addition, these units have heat sensor, that turn off the microwave in cases such as burnt popcorn, which is a common occurrence.  These sensors have led to fewer unnecessary building evacuations.

  • When will Housing charges be placed on my student account?

    For those who have a room and meal assignment, charges will be assessed the first week of July. Continue to check your Wildcat email for updates. For specific rates and due dates, see costs.

Mail

The staff and employees of the University Housing mailrooms are excited to connect with you and provide the mail services you need. Below you will find our hours, some helpful tips and clarification of our processes.

  • Who gets a mailbox?

    There are mailboxes in each living community. You will be assigned a mailbox when you move in. There is one mailbox per room, so unless you are living in a single room, the mailbox will be shared with your roommate(s). The mail is delivered to each community, Monday through Saturday, and placed in each mailbox by the mail staff.

  • Where are mailboxes located?

    Packages for students living in Shasta, Lassen, Sutter, North Campus and Whitney are delivered to the Whitney mailroom.

    Packages for University Village residents are delivered to the University Village mailroom.

  • What are the mailroom Hours

    Central Campus (Located at Whitney Hall):

    Monday-Saturday: 10 a.m.-8 p.m. Sunday: 10 a.m.-4 p.m.

    University Village (Located at North Community Room)

    Monday-Saturday: 9 a.m. -7 p.m. Sunday: Noon- 6 p.m.

    Please remember when picking up mail or packages from your mailroom that your Wildcat ID is required.

  • My package says delivered. When can I pick it up? Can the mail attendants look for packages?

    We are unable to assist in looking for newly delivered package. We receive hundreds of packages every day and try to log them into our system as quickly as possible. While you may have an email from your shipping company that shows your package has been delivered, it may not have been logged into our system. We ask that for at least 24 hours for our team to process your package. Please wait for an email from University Housing to pick up your package.

  • It has been over 24 hours and I still do not have a package notification

    If you are having issues with mail please contact the Mail Manager at uhmail@csuchico.edu . 

  • Can you open my mailbox or give me my mail?

    We do not allow mail attendants to give out student’s letter mail. Mail attendants can assist you in receiving your mail if your mailbox lock is broken and you are able to show a corresponding service request. We ask that residents in Whitney do not knock on the doors separating the mailroom from the computer lab, but instead visit the mail window.

  • Can mail attendants assist with building or community issues?

    Mail attendants only handle mail and is unable to assist you with lockouts, room movements, and other issues related to your room space. We encourage you to reach out to your Resident Advisor or visit your hall’s front desk. If you are having issues with UH printers, please make sure to submit a service request. If you are having issues with our laundry or laundry cards, please contact WASH.

Mailing Address by Location

We ask that you use the name as is listed in your Resident Center, as we need to be able to match legal names. We want you to receive your loving care packages and textbooks as much as you do! When letting family, friends, or companies know your address please use the following format to correctly have mail addressed to you.

(First Name Last Name)
(Room No.)
(Hall Address)

Transportation

  • Should I bring my car to school?

    Since parking is very limited in Chico, students are encouraged to bring bicycles, skateboards, roller blades or scooters to campus and leave their cars at home. An extremely limited number of parking permits are available for students who live in Whitney, Sutter, Shasta, Lassen, Mechoopda, Esken, and Konkow. These parking permits are distributed through a lottery process. You may enter the lottery when you confirm your room assignment.

    If you must bring your car to campus, you may want to consider living in University Village. UV offers students much more parking availability than on campus parking. UV permits are also distributed through a lottery process. Please note that University Village parking permits are not valid in the on-campus parking lots, and UV residents may not purchase G parking permits.  You can find parking information at Student Financial Services > Parking.

  • What transportation services are offered?

    There is a free bus service to and from campus available every 30 minutes on academic days from the B-Line Bus, our local public bus system.

    There is also Campus Connection Shuttle, a shuttle service provided FREE of charge by the University Police Department to the campus community as an alternative to walking on campus at night. Campus Connection has a stop at University Village to provide our residents a safe way to get home from campus at night.

Meal Plan

Amenities and Furnishings

  • What is furnished in a University Housing room?

    Each student will have an extra-long twin bed (36" x 80"), desk with chair, trash can, storage drawers, and closet space. University Village and Konkow have a table and chairs in the dining area as well as a refrigerator, stove, and microwave in the kitchen. At University Village, there are no cooking or food serving items provided.

  • Are there laundry facilities in University Housing?

    All of our communities are equipped with accessible laundry facilities. The washers and dryers are run by each student's personal laundry card .These laundry cards will be provided to students. You will be able to load funds onto the laundry card with either cash or debit/credit card from the add/value stations within each community. The current cost is $1.00 to wash and $1.00 to dry (costs are subject to change.)

  • Are there computer labs in the communities?

    Along with a variety of computing services on campus, there is a computer lab in each community. All of the computers in the labs have a connection to the campus network. Lab computers have direct access to free black and white printing.

  • What should I bring?

    We suggest you bring almost anything that will make you feel at home in your room. You don't need to bring much—see What to Bring to School (PDF)

  • Where do I pick up my mail?

    There are mailboxes in each living community. You will be assigned a mailbox when you move in. There is one mailbox per room, so unless you are living in a single room, the mailbox will be shared with your roommate(s). The mail is delivered to each community, Monday through Saturday, and placed in each mailbox by the mail staff.

    • Packages for students living in Shasta, Lassen, Sutter, North Campus and Whitney are delivered to the Whitney mail room.
    • Packages for University Village residents are delivered to the University Village mail room. 
  • How far is University Village located from campus?

    University Village is a leisurely (less than a mile) bike ride or walk from campus. Housing also provides a shuttle for UV residents to and from class on the main campus, this shuttle runs Monday through Thursday (PDF) and has a separate schedule for Fridays (PDF).

    This shuttle also takes students to the Chico State Farm on academic days.

  • What should I do before I move out?

    You are required to return your room to the same condition as it was upon move-in. To avoid damage and cleaning charges, we recommend that you remove all of your belongings, remove trash and clean your room before you check-out. Here are some Move-out Cleaning Tips (PDF) for you.

  • Are there any other charges?

    When item(s) in bedrooms are identified with damage(s) and there is no record of pre-existing damage recorded at the time you checked into the space – then resident(s) assigned to the room/apartment is/are responsible for the cost of repair/replacement of damaged item(s). You can find more details in the Damage Billing Information page. University Housing reserves the right to assess the cost for repairs to common areas (hallways, lounges, restrooms, etc.) and distribute charges to all residents of a floor or building. 

  • Can I move out after one semester?

    Our license agreement is for the entire academic year when signing up for the Fall. Transfers coming into the Spring semester are eligible for one semester leases. For details and exceptions regarding early license release, please refer to Section VI of the 2020-2021 License Agreement (PDF)