General FAQ

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• How do I contact you?

  During the academic year our office hours are Monday–Friday 8 a.m. – 5 p.m.

  During the summer we are open Monday–Thursday 7 a.m. – 5:30 p.m. and are closed on Fridays.

  Our office is open to visitors during office hours. We can also be reached by phone at (530) 898-6325. We are also available by email at housing@csuchico.edu. 

• Can I Take A Tour?

   Yes. Please contact our Admissions office or call (530) 898-6322 to request one. You can also check out all of our residence halls with our Residence Hall Photo tours.

• Are students required to live on campus?

  No, we unfortunately do not have enough space for every student who wants to live with us. However, all students are eligible for on-campus housing. For any new students to the university, please ensure to submit your Housing application and Intent to Enroll to complete all required application steps in the Apply for Housing page.

• Who supervises the communities?

  Professional Staff members over see each living environment. Live-in staff, all having graduated from college and trained in housing management, are responsible for the overall operation of their communities. There are also student staff (Resident Advisors) who organize activities, advice about university life, and work to build a sense of community amongst residents.

• Is wired Internet available inside rooms?

  Our halls are wireless.  All students will need to prepare their computer to attach to the campus network called Eduroam. Eduroam is available for Chromebooks, however it may be easier to visit the ITSS office for assistance with connecting those devices.

• How high do the beds go?  Can you put a couch under it?

  Please make sure to read through your license agreement as no stuffed furniture, such as couches, are allowed in the hall. This is a safety issue as well as an issue with the possible introduction of bed bugs. The beds do not loft or bunk (unless you are in a room that was already lofted/bunked), but they can adjust within about a 2 ft capacity. Residents are also allowed to use the risers they have purchased. 

• Are there kitchens that residents can use in each hall?

  No, Lassen, Shasta, and Mechoopda are the only places with a community kitchen. University Village apartments and Konkow Hall houses come with a full kitchen.

• Do all the bathrooms have lockers?

  No, the only halls with lockers are Shasta, Lassen, Mechoopda, and Esken Hall.

• Can I bring a mini fridge or microwave?

  No, you cannot bring your own mini-fridge or microwave. University Housing will be providing a Micro-Chill (fridge/microwave combo) in every room with the exception of University Village and Konkow. The Micro-Chill will be provided at no additional cost. 

• When will Housing charges be placed on my student account?

  For those who have a room and meal assignment, charges will be assessed at least one week period to the first payment deadline of the semester. Continue to check your Wildcat email for updates. For specific rates and due dates, see Cost Overview.

• Is Renter's Insurance required?

  No, we do not require renter's insurance. However, it is highly recommended. You have an option to purchase renter's insurance through our partner at  GradGuard(opens in new window) during your housing application or purchase directly by visiting the GradGuard(opens in new window) website and search for "CSU Chico".

• What is DUO and why am I being asked to complete it?

  CSU, Chico has prioritized the protection of students, faculty and staff information by adding Duo Multi-Factor Authentication (MFA). Using Duo, a second-layer of security is added on-top of passwords.  This helps protect users and the university as passwords are easily compromised. 

  Duo’s two-factor authentication service protects apps, users, and data by requiring an additional piece of information beyond a username and password. Users will be required to use a device (mobile phone, desk phone, hardware token, etc.) to meet the MFA requirement. Multi-Factor Authentication, also known as Two-Factor Authentication, is quite common today and is an excellent way to provide an additional layer of security to your account. Once enrolled in Duo, end users will receive a push authentication request through the Duo Mobile App, a phone call, or choose to enter a One-Time Passcode (OTP) generated code.  Two-factor authentication combines something the user knows (username and password) with something they carry (smartphone, for example) to ensure that if the password has been compromised, that alone will not allow their account information to be accessed. 

  You can find out more about DUO and how to set it up on Chico State's Knowledge Base page.

The staff and employees of the University Housing mailrooms are excited to connect with you and provide the mail services you need. Below you will find our hours, some helpful tips and clarification of our processes.

• Where do I pick up my mail?

  All packages and envelopes for students are delivered to the Whitney mailroom.

• What are the mailroom Hours

  Central Campus (Located at Whitney Hall):

  • Monday-Friday: 10 a.m.-8 p.m.
  • Saturday & Sunday: 10 a.m.-4 p.m.

  Please remember when picking up mail or packages from your mailroom that your Wildcat ID is required.

• My package says delivered. When can I pick it up? Can the mail attendants look for packages?

  We are unable to assist in looking for newly delivered package. We receive hundreds of packages every day and try to log them into our system as quickly as possible. While you may have an email from your shipping company that shows your package has been delivered, it may not have been logged into our system. We ask that for at least 24-hours for our team to process your package. Please wait for an email from University Housing to pick up your package.

• It has been over 24-hours and I still do not have a package notification

  If you are having issues with mail please contact the Mail Manager at uhmail@csuchico.edu . 

• Can someone bring my mail to me?

  We do not allow mail attendants to give out student’s letter mail. We ask that residents in Whitney do not knock on the doors separating the mailroom from the computer lab, but instead visit the mail window.

• Can mail attendants assist with building or community issues?

  Mail attendants only handle mail and is unable to assist you with lockouts, room movements, and other issues related to your room space. We encourage you to reach out to your Resident Advisor or visit your hall’s front desk. If you are having issues with UH printers, please make sure to submit a work order. If you are having issues with our laundry or laundry cards, please contact WASH.

Mailing Address

(First Name Last Name)

(Residence Hall Name) (Room Number)

545 Legion Avenue, Chico CA 95926

Mailing Address for University Village

(First Name Last Name)

(Residence Hall Name) (Room Number)

940 W. First St.
Chico, CA 95929

Please note that the mailing address and physical address are different for University Village.

• Should I bring my car to school?

  Parking for residential students living on campus is extremely limited.  Students are encouraged to consider not bringing a car to Chico State.  The campus is very walkable, there is a grocery store and large variety of restaurants within walking distance.  In June when students learn their community (building) assignment they will be asked if they would like to join the parking lottery.  Parking lottery winners will be notified in early August and have the ability to purchase a B Lot (Residential Student Parking) or University Village parking permit.  To learn more about the cost of parking permits please visit Student Financial Services Parking Permits.

• What transportation services are offered?
  • B-Line Bus - Butte Regional Transit(opens in new window)
  • Campus Connection Shuttle

  There is a free bus service to and from campus available every 30 minutes on academic days from the B-Line Bus, our local public bus system.

  There is also Campus Connection Shuttle, a shuttle service provided FREE of charge by the University Police Department to the campus community as an alternative to walking on campus at night. Campus Connection has a stop at University Village to provide our residents a safe way to get home from campus at night.

• How can I check the balance on my meal plan?

  To check the remaining balance of your meal swipes and Flex Cash, visit CS Gold.(opens in new window)

• Can I purchase additional meals? 

  Additional semester meals can be purchased in 25 Meal Plan blocks, if needed, during the semester. We recommend waiting until you are down to only 10 remaining meal swipes before purchasing more meals. To order additional meal blocks, click here.(opens in new window)(opens in new window) (This link will take you to a form that says "Purchase a Meal Plan." Please note this is the correct form and you are able to select the 25 additional meal swipes at the bottom of the form under "Residents Additional Swipes")

• If I have the mini meal plan can I upgrade to a larger plan? 

  Residents in University Village and Konkow have the option of upgrading from the mini meal plan to one of our three larger meal plans (Chico, Bidwell, or Wildcat). Upgrading from a mini plan to one of our larger meal plans will cost an additional $1,027 per semester. Meal plan changes can be requested prior to the upcoming semester, check the Resident Center for these important dates.

• What is furnished in a University Housing room?

  Each student will have an extra-long twin bed (36" x 80"), desk with chair, trash can, storage drawers, and closet space. University Village and Konkow have a table and chairs in the dining area as well as a refrigerator, stove, and microwave in the kitchen. At University Village, there are no cooking or food serving items provided.

• Are there laundry facilities in University Housing?

  All of our communities are equipped with accessible laundry facilities. With the WASH-Connect app, there’s no need to fumble for quarters, search the laundry room for available machines, or guess when your laundry is done. Pay for laundry from your phone, submit refund and service requests, and much more!

  Check out how to download and use the WASH app or watch a video here!

• Are there computer labs in the communities?

  Along with a variety of computing services on campus, there is a computer lab in each community. All of the computers in the labs have a connection to the campus network. Lab computers have direct access to free black and white printing.

• What should I bring?

  We suggest you bring almost anything that will make you feel at home in your room. You don't need to bring much—see What to Bring to School (PDF). 

• Where do I pick up my mail?

  All student packages are delivered to the Whitney mail room.

  • Monday-Friday: 10 a.m.-8 p.m.
  • Saturday & Sunday: 10 a.m.-4 p.m.
   
• How far is University Village located from campus?

  University Village is a leisurely (less than a mile) bike ride or walk from campus.

• What should I do before I move out?

  You are required to return your room to the same condition as it was upon move-in. To avoid damage and cleaning charges, we recommend that you remove all of your belongings, remove trash and clean your room before you check-out. Check out this helpful move-out tips (PDF) document to guide you as you clean your space!

• Are there any other charges?

  When item(s) in bedrooms are identified with damage(s) and there is no record of pre-existing damage recorded at the time you checked into the space – then resident(s) assigned to the room/apartment is/are responsible for the cost of repair/replacement of damaged item(s). You can find more details in the Damage Billing Information page. University Housing reserves the right to assess the cost for repairs to common areas (hallways, lounges, restrooms, etc.) and distribute charges to all residents of a floor or building. 

• Can I move out after one semester?

  Our license agreement is for the entire academic year when signing up for the Fall. Transfers coming into the Spring semester are eligible for one semester leases. For details and exceptions regarding early license release, please refer to Section VI of the 2022-2023 License Agreement (PDF)

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