University Housing

General FAQ

Looking for information on how to apply? Check out our How to Apply Page 


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  • How do I contact you?

    During the academic year our office hours are Monday–Friday 8 a.m. – 5 p.m. During the summer we are open 7 a.m. – 5:30 p.m., Monday through Thursday; we are closed on Fridays. Our housing office is currently not open to visitors at the moment, so please be sure to call us at  1-530-898-6325. We are also available by email at

  • Can I Take A Tour?

    Unfortunately at this time we are only offering virtual tours. Starting Monday, March 22, we will be offering Live Virtual Housing Tours Mondays, Wednesdays, Thursdays and Fridays at 4 p.m. and on Tuesdays at 5:30 p.m.

    Join us for a live virtual presentation and tour of Chico State's Residential halls and Suites. 

    Find out about what we offer, information on the application process for the 2021-22 school year, and why we believe living with us will be a great experience!

     You can also check out all of our halls with our Residence Hall Photo tours.

  • Are students required to live on campus?

    No, we unfortunately do not have enough space for every student who wants to live with us. All students are eligible for on-campus housing. In order to ensure the safety of our residential students and our broader community, the University has identified that housing will be made available to a limited number of students for the Fall 2021 semester. For any new students to the university, please ensure to submit your Housing application and Intent to Enroll to complete all required application steps in the Apply for Housing page.

  • Who supervises the communities?

    Professional Staff members over see each living environment. Live-in staff, all having graduated from college and trained in housing management, are responsible for the overall operation of their communities. There are also student staff (Resident Advisors) who organize activities, advice about university life, and work to build a sense of community amongst residents.

  • Is wired Internet available inside rooms?

    Our halls are wireless.  All students will need to prepare their computer to attach to the campus network called EduRoam. Chromebook computers cannot access into EduRoam.  If you plan to bring a Chromebook you may need additional support from campus.

  • How high do the beds go?  Can you put a couch under it?

    Please make sure to read through your license agreement as no stuffed furniture, such as couches, are allowed in the hall. This is a safety issue as well as an issue with the possible introduction of bed bugs. The beds do not loft or bunk (unless you are in a room that was already lofted/bunked), but they can adjust within about a 2 ft capacity. Residents are also allowed to use risers they have purchased. 

  • Are there kitchens that residents can use in each hall?

    No, Shasta, Lassen and Mechoopda are the only places with a community kitchen. University Village apartments and Konkow Hall houses come with a full kitchen.

  • Do all the bathrooms have lockers?

    The only halls which have bathroom lockers are Shasta and Lassen Halls.

  • Can I bring a micro (mini) fridge/microwave?

    No, students are not permitted to bring their own fridge or minifridge.  However, you can rent a microfridge (microwave and mini fridge) from our approved vendor Collegiate Concepts

  • When will Housing charges be placed on my student account?

    For those who have a room and meal assignment, charges will be assessed at least one week period to the first payment deadline of the semester. Continue to check your Wildcat email for updates. For specific rates and due dates, see Cost Overview.

  • Is Renter's Insurance required?

    No, we do not require renter's insurance. However, it is highly recommended. You have an option to purchase renter's insurance through our partner at  GradGuard(opens in new window) during your housing application or purchase directly by visiting the GradGuard(opens in new window) website and search for "CSU Chico".

  • What is DUO and why am I being asked to complete it?

    CSU, Chico has prioritized the protection of students, faculty and staff information by adding Duo Multi-Factor Authentication (MFA). Using Duo, a second-layer of security is added on-top of passwords.  This helps protect users and the university as passwords are easily compromised. 

     Duo’s two-factor authentication service protects apps, users, and data by requiring an additional piece of information beyond a username and password. Users will be required to use a device (mobile phone, desk phone, hardware token, etc.) to meet the MFA requirement. Multi-Factor Authentication, also known as Two-Factor Authentication, is quite common today and is an excellent way to provide an additional layer of security to your account. Once enrolled in Duo, end users will receive a push authentication request through the Duo Mobile App, a phone call, or choose to enter a One-Time Passcode (OTP) generated code.  Two-factor authentication combines something the user knows (username and password) with something they carry (smartphone, for example) to ensure that if the password has been compromised, that alone will not allow their account information to be accessed. 

    You can find out more about DUO and how to set it up here.


The staff and employees of the University Housing mailrooms are excited to connect with you and provide the mail services you need. Below you will find our hours, some helpful tips and clarification of our processes.

  • Who gets a mailbox?

    There are mailboxes in each living community. You will be assigned a mailbox when you move in. There is one mailbox per room, so unless you are living in a single room, the mailbox will be shared with your roommate(s). The mail is delivered to each community, Monday through Saturday, and placed in each mailbox by the mail staff.

  • Where are mailboxes located?

    Packages for students living in Shasta, Lassen, Sutter, North Campus and Whitney are delivered to the Whitney mailroom.

    Packages for University Village residents are delivered to the University Village front desk located at the South Community Room.

  • What are the mailroom Hours

    Central Campus (Located at Whitney Hall):

    • Monday-Saturday: 10 a.m.-8 p.m.
    • Sunday: 10 a.m.-4 p.m.

    University Village (Located at North Community Room)

    • Monday-Saturday: 9 a.m. -7 p.m.
    • Sunday: Noon- 6 p.m.

    Please remember when picking up mail or packages from your mailroom that your Wildcat ID is required.

  • My package says delivered. When can I pick it up? Can the mail attendants look for packages?

    We are unable to assist in looking for newly delivered package. We receive hundreds of packages every day and try to log them into our system as quickly as possible. While you may have an email from your shipping company that shows your package has been delivered, it may not have been logged into our system. We ask that for at least 24 hours for our team to process your package. Please wait for an email from University Housing to pick up your package.

  • It has been over 24 hours and I still do not have a package notification

    If you are having issues with mail please contact the Mail Manager at . 

  • Can you open my mailbox or give me my mail?

    We do not allow mail attendants to give out student’s letter mail. Mail attendants can assist you in receiving your mail if your mailbox lock is broken and you are able to show a corresponding service request. We ask that residents in Whitney do not knock on the doors separating the mailroom from the computer lab, but instead visit the mail window.

  • Can mail attendants assist with building or community issues?

    Mail attendants only handle mail and is unable to assist you with lockouts, room movements, and other issues related to your room space. We encourage you to reach out to your Resident Advisor or visit your hall’s front desk. If you are having issues with UH printers, please make sure to submit a service request. If you are having issues with our laundry or laundry cards, please contact WASH.

Mailing Address by Location

We ask that you use the name as is listed in your Resident Center, as we need to be able to match legal names. We want you to receive your loving care packages and textbooks as much as you do! When letting family, friends, or companies know your address please use the following format to correctly have mail addressed to you.

(First Name Last Name)

(Room No.)

(Hall Address)


  • Should I bring my car to school?

    Students are encouraged to bring bicycles, skateboards, roller blades or scooters to campus.

    All students for Spring 2021 will be placed in University Village, which has enough spaces for all students. UV permits are also distributed through a lottery process. Please note that University Village parking permits are not valid in the on-campus parking lots, and UV residents may not purchase G parking permits.  You can find parking information at Student Financial Services > Parking.

  • What transportation services are offered?

    There is a free bus service to and from campus available every 30 minutes on academic days from the B-Line Bus, our local public bus system.

    There is also Campus Connection Shuttle, a shuttle service provided FREE of charge by the University Police Department to the campus community as an alternative to walking on campus at night. Campus Connection has a stop at University Village to provide our residents a safe way to get home from campus at night.

Meal Plan

Amenities and Furnishings

  • What is furnished in a University Housing room?

    Each student will have an extra-long twin bed (36" x 80"), desk with chair, trash can, storage drawers, and closet space. University Village and Konkow have a table and chairs in the dining area as well as a refrigerator, stove, and microwave in the kitchen. At University Village, there are no cooking or food serving items provided.

  • Are there laundry facilities in University Housing?

    All of our communities are equipped with accessible laundry facilities. With the WASH-Connect app, there’s no need to fumble for quarters, search the laundry room for available machines, or guess when your laundry is done. Pay for laundry from your phone, submit refund and service requests, and much more!

    Check out how to download and use the WASH app or watch a video here!

  • Are there computer labs in the communities?

    Along with a variety of computing services on campus, there is a computer lab in each community. All of the computers in the labs have a connection to the campus network. Lab computers have direct access to free black and white printing.

  • What should I bring?

    We suggest you bring almost anything that will make you feel at home in your room. You don't need to bring much—see What to Bring to School (PDF)

  • Where do I pick up my mail?

    There are mailboxes in each living community. You will be assigned a mailbox when you move in. There is one mailbox per room, so unless you are living in a single room, the mailbox will be shared with your roommate(s). The mail is delivered to each community, Monday through Saturday, and placed in each mailbox by the mail staff.

    • Packages for students living in Shasta, Lassen, Sutter, North Campus and Whitney are delivered to the Whitney mail room.
    • Packages for University Village residents are delivered to the University Village mail room. 
  • How far is University Village located from campus?

    University Village is a leisurely (less than a mile) bike ride or walk from campus.

  • What should I do before I move out?

    You are required to return your room to the same condition as it was upon move-in. To avoid damage and cleaning charges, we recommend that you remove all of your belongings, remove trash and clean your room before you check-out. Check out this helpful move-out tips (PDF) document to guide you as you clean your space!

  • Are there any other charges?

    When item(s) in bedrooms are identified with damage(s) and there is no record of pre-existing damage recorded at the time you checked into the space – then resident(s) assigned to the room/apartment is/are responsible for the cost of repair/replacement of damaged item(s). You can find more details in the Damage Billing Information page. University Housing reserves the right to assess the cost for repairs to common areas (hallways, lounges, restrooms, etc.) and distribute charges to all residents of a floor or building. 

  • Can I move out after one semester?

    Our license agreement is for the entire academic year when signing up for the Fall. Transfers coming into the Spring semester are eligible for one semester leases. For details and exceptions regarding early license release, please refer to Section VI of the 2021-2022 License Agreement (PDF)