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University Housing

Housing COVID-19 Updates

Last updated: September 03, 2020 4:30PM PST

Please read the important statement from University President Gayle Hutchinson regarding to transition to Virtual-Only Instruction for Fall & Reduction in On-Campus Residents.

The following email was sent to residents on the evening of 8/30/2020.

Dear Resident: 

I am sure that you have already seen the letter from President Hutchinson regarding the major changes to our campus beginning this week.

The well-being of Chico State students is, and will always be, the University’s top priority—especially as we navigate the ever-changing realities of the COVID-19 pandemic. 

In order to reduce the number of additional COVID-19 infections, we ask all students currently living on campus to secure off-campus housing by Sunday, September 6 at 7:00 p.m. We understand the inconvenience of closing campus housing so quickly, but Chico State’s residence halls have experienced rapid and alarming rates of COVID-19 cases and the well-being of students makes quick action imperative. 

Off-Campus Student Services will assist students in securing alternate housing—with the University offering prorated refunds for room and meal charges.  

Please be advised that while living in University Housing, any violation of the Student Code of Conduct (PDF) or University Housing policies (PDF) will be immediately referred to the office of Student Conduct, Rights, and Responsibilities, and will result in significant disciplinary action including, but not limited to suspension or expulsion from the University. 

For residents who will be moving out of University Housing 

  • You must vacate your University Housing room no later than Sunday, September 6 at 7:00 p.m. Your license agreement is in effect, and charges will accrue until you check out at your front desk.   It is important that you not skip this step. 
  • You will be able to check out moving bins for 2 hours starting Tuesday, September 1 through Sunday, September 6.  Carts will be available for use between 9 a.m. and 6:30 p.m.  Carts will be available at the Whitney Study Lounge across from the Sutter Grill and at the Mechoopda front desk. 
  • You may have one (1) person assist with move-out, they must be checked in at your front desk, and leave a state issued ID.  They may only be in the building for two (2) hours and must wear a mask and follow all social distancing guidelines and UH policies when on campus. 
  • Parking is on a first-come basis, there won’t be any reserved parking areas. 
  • Prior to checking out, please ensure that you have picked up any mail or packages that may have been delivered to you. 
  • Refunds – within 7-10 days of checking out, you will receive a prorated refund of you room and board fees.  You will be charged a daily rate for the time in which you lived with us and the remainder will automatically be refunded to your student account.
  • Microfridge – If you rented a Microfridge from Collegiate Concepts, we have reached out to them and will be sending an update as soon as we hear back from them regarding refunds.  Thank you for your understanding   

For residents who need to apply to live with us at University Village (or remain in UV): 

University Housing understands that there are many reasons that living in a campus housing facility is optimum for some Chico State students.  We are committed to providing housing at University Village to residents in good standing, using the following Priorities for Fall 2020. After filling spaces with students who meet these requirements, any available housing will be provided on a first come basis to student in good-standing* with University Housing.  

To access the University Housing Hardship Application please follow the steps below:

  1. Login to the Resident Center 
  1. Click on "Housing Hardship Application" 
  1. Select the “Academic Year 2020-2021” term 
  1. Follow the instructions on the screen 

It is important to note that all residents from all our communities are being asked to vacate and only those who apply and are accepted may remain.   

Our only option for the remainder of the semester is to be housed at University Village.  

If you currently live at UV, you must still complete the Housing Hardship Application. 

Priority 1:  Chico State Path Scholars. 

Priority 2:  Students who are housing insecure; who do not have any other available living situation, cannot qualify for an off-campus apartment (deposit, co-signer), students who pay for their housing with campus managed grants or scholarships, or students with unsafe home conditions. 

Priority 3:  Students whose academic success would suffer; lack of Internet connection at home, students with in-person classes.   

Priority 4:  Current residents in good standing who wish to remain in University Housing. 

If you wish to remain in University Housing, you will need to complete a Hardship Application that will be available on the Resident Center by Monday at noon. 

*Good standing means that you are not on probation with University Housing, nor are you involved in a pending case that results in probation. 

This is not how any of us wanted this fall semester to go. Thank you for your continued patience as we navigate this current situation.

Chico State COVID-19 Commitment

Following U.S. Centers for Disease Control and Prevention (CDC), State of California and Butte County Department of Public Health (BCPH) guidelines we are proceeding with caution as we move forward with approved plans to allow residents to live in University Village based off of our Housing Hardship Application.

Information, policies and procedures contained on this page are subject to change pending new guidance and recommendations from the CDC, State of California and BCPH.  

We know that these are challenging and stressful times without including financial and housing stress. Please utilize our resources for students, such as WellCat Counseling Center, the Basic Needs Project, or our short term loans options. While these sudden changes may make it seem like school may no longer be an option for you, please consider setting up an appointment with Academic Advising. The wonderful team of Advising can help you find solutions and how to weather this storm. 

What communities will remain open?

University Village will be the only community to remain open. All students, including students who currently live at University Village, must apply to the University Housing Hardship Application if they wished to be considered as a candidate to remain on campus.

What will the living situation look like?

We are offering apartments to students with only two students in each space. 

If I choose not to live on campus, when must I be out of University Housing?

You must vacate your University Housing room no later than Sunday, September 6 at 7:00 p.m. Your license agreement is in effect, and charges will accrue until you check out at your front desk.   It is important that you not skip this step. 

When will I receive a refund?

Within 7-10 days of checking out, you will receive a prorated refund of you room and board fees. You will be charged a daily rate for the time in which you lived with us and the remainder will automatically be refunded to your student account.

What are the daily rates?

 * If a UV student has upgraded to a full meal plan their charges will be the same as Whitney, Shasta, Lassen, Mechoopda

If I, or my parent/guardian, paid by credit card, will the refund be credited to the card used? 

No, all credits will be issued via Direct Deposit (if the student has set this up in their student account) or checks if no direct deposit is set up. 

How do I set up Direct Deposit?

The quickest way to get your funds would be by signing up through Direct Deposit. You can sign up in the Student Center under the finance section by selecting the link “Enroll in Direct Deposit”. 

Will I get a refund on the $300 initial housing payment? 

The $300 initial housing payment will go towards any occupancy charges you may have.  

If I rented a MicroFridge, will I be able to get a refund?

Yes, provided the unit is cleaned and in its appropriate room space. Please note that per the rental agreement students will get the full refund, except for $40. 

If we believe there to be a problem with our refund who can we contact? 

Please call us if you’d like to discuss your refund. 


Building Modifications, Cleaning and Services 

UH has completed modifications to all our living spaces including: 

  • Reduced occupancy 
  • Installation of protective plexiglass screens at the front desk 
  • Signage throughout the community to encourage and ensure physical distancing 
  • Revised occupancy limits in common spaces 
  • Hand sanitizers and disinfecting stations in communal areas 

How We Clean 

  • Custodial staff clean daily using EPA-registered disinfectants wearing appropriate Personal Protective Equipment 
  • High touch areas such as doors, furniture, elevators or handrails are the focus of cleaning 
  • Residents are responsible for cleaning their own suites or apartments or personal bathrooms 
  • Appropriate cleaning protocols are in place to respond to a positive COVID-19 case 

On-Campus Dining

All students remaining in University Housing will be placed in the Mini Meal Plan option and have meals delivered to them at University Village. Due to Butte County’s placement on the watch list there will be no sit-down dining on campus or in the community at this time. 

Isolation and Quarantine

When our campus becomes aware of a student who has been exposed to COVID-19, has COVID-like symptoms or is positive for COVID-19; an assessment and response team is activated to ensure the student is isolated and, as appropriate, close contacts are quarantined (either in place or in a separate location). 

Face Coverings and Monitoring

  • All residents must wear face coverings while on campus and in common areas such as kitchens, hallways, stairwells, elevators, lobbies, lounges and bathrooms.
  • We encourage face coverings be worn in private rooms or when another person is present. 
  • All residents are expected to check for COVID symptoms daily.  We would encourage residents to identify a way of monitoring this data.  

Visitors and Guests 

At this time the only people allowed in a building are those who live there.  No guest or visitors will be admitted.   


University Village community has dedicated live-in professional staff members. These folks work as part of an on-call rotation, there is a professional staff member on duty 24 hours a day, 7 days a week.  Each area also has assigned Resident Advisors who live in the buildings and share in a duty rotation. On average the ratio of RAs to residents is 1:18.   

Health and Safety

To continue ensuring the safety of everyone, all student residents and University Housing staff will receive COVID-19 training and be familiar with safety guidelines, including regular self-monitoring and cleaning protocols. We want our community to be prepared and educated and will be constantly adjusting to maintain the safety of our residents.

For more information about the coronavirus, please visit the CSU, Chico COVID-19 Information website.


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Contact us

Office Location: 401 Legion Ave Chico,CA 95926

Phone Number:(530)898-6325


Office Hours: 8 a.m.-5 p.m.