Last updated: April 29, 2020 9:30 AM PST

Chico State is closely monitoring the evolving situation of the coronavirus (COVID-19). For continued preparedness, CSU, Chico has decided to fully adopt virtual instruction through the guidance of the California State University (CSU) system for the remainder of the semester. 

March 19, 2020 Governor Newsom issued a Stay at Home order for the state of California.  As a result, University Housing is not allowing students to return to Chico to retrieve belongs from their residence hall at this time.  As we continue to monitor the situation, we will let you know when you can retrieve your belongings. If you have an academic or health and safety consideration, complete this Room Access Request(opens in new window).  We will contact you and discuss options for shipping essential items to you.

All residents should have received an email on March 18, 2020 from University Housing instructing them that if they have an academic or safety consideration for an item in their room, to please fill out a form.  University Housing will then work to get these items to students.

At this time, CSU, Chico University Housing has been instructed to significantly reduce student and employee populations including campus housing communities. Students who can are encouraged to stay home, as appropriate. We recognize that some students have no other residence available during this time.  We will be able to accommodate these students, but they should be prepared to relocate to a different community within University Housing. Essential services will continue to be provided to students who must remain in campus housing.  Any student needing to remain in University Housing for the remainder of the Spring Semester, must submit a Request to Remain in University Housing by Friday March 20, 2020.

For more information about the coronavirus, please visit the CSU, Chico COVID-19 Information website.

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• Are there any updates to when I can retrieve my belongings?

  April 28, 2020 Update emailed to residents.

  We appreciate your continued patience as we all navigate this ever-changing landscape.  A few weeks ago we shared with you that we are working with Butte County Health Department to determine the best course of action to allow residents to return to Chico to pick up their belongings. Unfortunately, there has been no change and the Governor's Stay at Home Order is still in effect.  

  Yesterday, Butte County Public Health issued a press release discussing their plan to reopen the county.

  Butte County Public Health started a planning effort this week to develop a roadmap to reopen Butte County. The County remains subject to the State’s Stay-at-Home Order, and does not currently have authority to modify or lift the State order to be less restrictive in regards to staying home, social distancing, and essential operations.

  Our campus is committed to ensuring the safety and well-being of our students and staff.  We continue to monitor this situation on a daily basis and are making plans for move-out.  Once we have approval to move forward, we will provide you with an update as to how you can retrieve your belongings.

  If you have an academic or health and safety consideration, complete this Room Access Request(opens in new window) and we will do everything in our power to assist you in retrieving those items as quickly as possible. 

  We thank you for your continued patience during this unprecedented time.

• Why is the university closing its residential communities?

  CSU, Chico is asking students to not return from Spring Break back to the residence halls, following the March 16 guidance from the State of California and a number of cities across the state have introduced shelter-in-place mandates. Anticipating more cities will follow, CSU, Chico felt the need to ask students to not return at this time.

  We recognize that some students have no other residence available during this time. We will be able to accommodate these students, but they should be prepared to relocate to a different community within University Housing. Essential services will continue to be provided to students who must remain in campus housing

• When can I return to campus to remove my belongings from my room?

  As you know, many counties in California have issued a shelter in place directive.  We are anticipating a similar directive for Butte County very soon.  Due to this we are strongly encouraging residents to stay home and not return to Chico for the time being. This is in an effort to prevent the spread of COVID-19.

  We have over 2,000 residents living with us and we do not want to endanger anyone unnecessarily. Therefore, you will not have access to the items in your room for at least the next three weeks. If you have an academic or health and safety consideration, complete the Room Access Request that was emailed and we will contact you to discuss sending essential items to you.

• Will I be reimbursed for housing and meal plans?

  Yes, we will credit prorated room and board fees to your student account.  Any credit on your account will be applied toward any outstanding university debt and if applicable, a refund will be processed and mailed to the permanent address you have listed on the CSU, Chico portal. Refunds are anticipated to be processed in approximately 4 weeks.

• Should I plan to make my April 1, 2020 payment, if I will not be continuing to live in University Housing this semester?

  No, you do not need to make the April 1, 2020 payment, if you will not be continuing to live in University Housing this semester.  

• I will not be remaining in University Housing for the remainder of the semester, how to forward my mail?

  Starting 3/30/2020, all letters that are received will be forwarded to the forwarding address on file. For students without forwarding address on file, letters will be forwarded to their permanent address on file.

  Starting April 2nd all packages that are non USPS will be returned to sender. Students who wish to have non USPS packages forwarded must send the UH Mail Manager an email with a package mailing label. The mail manager email is uhmail@csuchico.edu(opens in new window)

   

  Important Information:

  • Please contact the business that you have connections with, such as Credit Card companies, Banks, etc. to change your mailing address so they can send the letter to your new address.
  • All packages will be returned to sender starting 3/30/2020. Only letters will be forwarded.
  • Magazines will NOT be forwarded.
  • All letter forwarding will stop after 5/22/2020. All letters will be returned to sender after that.

  To Submit Forwarding Address:

  1. Log into Resident Center
  2. Select “Spring 2020 Plan”
  3. Follow the steps to complete the forwarding address form
• Will I be reimbursed for parking?

  Yes, parking refunds will be processed automatically. Students do not need to request the refunds

• I rented a MicroFridge from Collegiate Concepts for my room, will I be getting a refund?

  No, the MicroFridge Rental agreement between you and Collegiate Concepts state the following:

  Refund/Cancellation Policy. Refund/Cancellation Policy for academic year rentals: Within 30 days of installation, a complete refund less a $40.00 processing fee. If school has semester rentals the refund/cancellation policy will be: Within 15 days of installation a complete refund less a $40.00 processing fee. Cancellations beyond these time limits will only receive the cleaning/damage deposit (subject to above clauses regarding such deposits). 

• How to create an Account to forwards packages

  Follow theses steps (PDF)

• I need to remain in University Housing for the remainder of the Spring 2020 semester. What do I need to do?

  We recognize that some of you have no other residence available to you during this time. We will be able to accommodate you, but you should be prepared to relocate to a different community within University Housing. If you need housing for the remainder of the Spring semester: · Log into the Resident Center

  • Click on Spring 2020 Plan on the top menu bar
  • Select Request to Remain in University Housing
  • The deadline to submit the form is Friday March 20, 2020
• Will I have to relocate if I remain in University Housing?

  Most likely, we will be working to consolidate our operations once we determine the demand

• If I remain in University Housing for the remainder of the semester, will I continue to be charged for Room, Meal Plan, and Parking?

  Yes, you will continue to pay room, meal plan, and parking rates.  

• Will Dining Services be open?

  The Wildcat Den will be open Sunday 3/22, Monday 3/23, Tuesday 3/24 from 10 a.m. to 2 p.m. and 5 p.m. to 7 p.m. offering to go pre-made to go options only. All other Dining Services locations on campus will be closed. 

  Beginning Wednesday March 24, all meals will be ordered via an online order form and will be picked up in the Hub@UV at two pick up times 10 a.m. and 4 p.m.  If you cannot pick up your items at one of those times you can have a suite mate/friend pick them up for you with an email giving them permission to do so.  This email needs to come from your Chico State @mail account (no need to print out, just show it to us on your phone).   

  • The first delivery of food will occur on Wednesday, March 24, you will need to order the items no later than Monday, March 23 at noon.   

  • From then on you will submit your order on Fridays, beginning March 26, for the following week.  Orders are due by 5 p.m. We cannot accept late orders.  This will be in effect for the foreseeable future.  

  Students who have been approved to remain in University Housing for the remainder of the semester should have received a link to the order form in their wildcat email.

  We know that some of you may be facing food shortages or reduced wages, we encourage you to check out the Wildcat Food Pantry, they do have food available as well as knowledge about other campus and community resources 

• Will I still receive mail?

  Yes, the UV mail room will be open Mon – Sat 9 a.m.  - 4 p.m. and Sunday 12 p.m. - 4 p.m. Effective immediately the UV mail room, for your safety and the safety of our staff, will no longer require you to sign when picking up your package.  When you pick up your package our mail room staff will sign for you.

• Will community programming and spaces continue to be available?

  No, at this time we will be discontinuing community programming. 

  • The Hub will be closed, except for food pick up, for the time being to reduce the amount of people congregating in one place.   

  • The North Community room will be available to you with your ID to access the mailroom and the computer lab.   

  • Due to requirements of social distancing, only two people may use the computer lab at the same time.  We will work in the coming week to move a few of the computers at a greater distance for your use. 

  • The desk is open in the South Community Room however it cannot be used for gathering, it is open for information only.  You must access with ID card.   

  • Laundry rooms are open, there will be spray bottles of cleanser and clean rags for you to wipe down machines and doors before you use them. Please try to practice remaining 6ft apart when possible. 

• Will the University Village shuttle still be running?

  No,There will be no shuttle service for the remainder of the semester.  The B-line(opens in new window) is still running and available to you with your Chico State ID card. 

• COVID 19 Resources from the CSU, Chico Wellcat Health Center.

  What You Need to Know (From CSU, Chico WellCat Services) 

  If you have traveled internationally, to a high-risk domestic area or have been exposed to someone with a positive COVID 19 test, self-quarantine is required for 14 days. You should monitor for the following symptoms 2-14 days after exposure. 

  • Fever 

  • Cough 

  • Shortness of breath 

  If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include: 

  • Difficulty breathing or shortness of breath 

  • Persistent pain or pressure in the chest 

  • New confusion or inability to arouse 

  • Bluish lips or face 

  *This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning. Call your provider for advice prior to going to a medical facility. 

  Wash your hands often! 

  Please review the CDC Handwashing guidelines (PDF) and remember how important frequent handwashing is. 

  • Wash your hands often with soap and water for at least 20 seconds. This is especially important after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food. 

  • Hand sanitizer: If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. 

  • Soap and water: Soap and water are the best option, especially if hands are visibly dirty. 

  • Avoid touching: Avoid touching your eyes, nose, and mouth with unwashed hands. 

  Resources: 

  • WellCat Health Center 530-898-5241 

  • Enloe Prompt Care 560 Cohasset Road 530-332-4111 (Non-emergency) 

  • Enloe Medical 1531 Esplanade 530-332-7300 

• I have B Lot parking permit and have been relocated to University Village, do I need to buy a University Village (UV) permit?

  No, we have confirmed that your B Lot parking permit will allow you to park at UV.  You do not need to purchase a new UV permit.