University Housing
Contact Us

Main Housing Office
530-898-6325
housing@csuchico.edu
@chicostatehousing

Regular Hours
8 a.m.–5 p.m.
Monday–Friday

Summer Hours
7 a.m.–5:30 p.m.
Monday–Thursday

Location
401 Legion Ave
Chico, CA 95926
(Corner of Legion and Citrus)

More Contact Information

Cancellation Standards

A signed License Agreement is a legally binding contract. To cancel, the CSU requires verification of a significant change in your circumstances, which occurred after signing the terms of the License Agreement. Please carefully read the information below before proceeding with the University Housing cancellation request process. 

Important

If you are leaving Chico State for ANY reason, and can verify 0 units registered for the term(s) which you are wishing to cancel, please select "End of Student Status" as your cancellation reason. 

Note: All communication is only permitted through the student's Chico State email address.

Automatic Approvals

A cancellation request can be automatically approved if the licensee's reason falls under one of the categories below. Select the category to see what documentation is required to complete your cancellation request.

  • Graduating
    Please submit a graduation check/evaluation.
  • Withdrawal

    EITHER

    Provide a stamped letter from Office of the Registrar showing 0 units enrolled for the term you are wishing to cancel. If you are not in Chico, please contact them, and on the request form, select US Mail as the delivery method, and put "University Housing" in the send to box.

    OR

    Complete an official withdrawal process within the University.

  • Transferring Schools

    EITHER

    Provide a stamped letter from Office of the Registrar showing 0 units enrolled for the term you are wishing to cancel. If you are not in Chico, please contact them, and on the request form, select US Mail as the delivery method, and put "University Housing" in the send to box.

    OR

    Supply the welcome email received from the new school. If the new school you applied to has accepted your application, they will send you an email welcoming you for the term to which you applied for. The email must include your name, your new student ID number, the name of the school and the term session (or month/year) to which you will be starting there at. 

  • Study Abroad/Internship
    Provide a letter from the program including the start and end dates of the program. The letter must include your student name and Wildcat ID number.
  • Military Deployment

    EITHER

    Provide a stamped letter from Office of the Registrar showing 0 units enrolled for the term you are wishing to cancel. If you are not in Chico, please contact them, and on the request form, select US Mail as the delivery method, and put "University Housing" in the send to box.

    OR

    Your deployment paperwork.
  • Marriage
    If you married since you signed your License Agreement, you must provide your Marriage License to complete the cancellation. 

Non-Automatic Approvals

A request to cancel for reasons other than those above is considered non-automatic, and requires you to provide a detailed explanation and provide supporting documentation. Usually, the reason for a request falls into one of the following categories below. Please read the information below to best prepare your request and to understand the required documentation. Requests will be evaluated on the documentation provided. Although approval is not guaranteed, any request with little to no documentation provided will be denied.

IMPORTANT

If you are leaving Chico State for ANY reason - and can verify you are registered in 0 units for the term(s) which you are canceling for, you must choose End of Student Status for your cancellation reason. 

  • Medical Reasons

    Regardless of the medical need, if you are no longer attending Chico State, you must select "End of Student Status" as your cancellation reason and follow the instructions thereafter. 

    If the STUDENT has a medical condition

    All medical requests must be approved through the Accessibility Resource Center (ARC). DO NOT submit any medical documents to University Housing. The cancellation request will be filled out without providing any documentation. The student must then fill out an ARC application and provide details/current medical documentation to ARC directly. They will communicate with the student on any addtional documents needed. The ARC will approve or deny medical requests and will notify University Housing of the decision.

    If a FAMILY MEMBER has a medical condition

    You must submit all medical documents to University Housing. A letter from a physician/counselor/psychologist/psychiatrist with diagnosis and reason why the diagnosis requires the License Agreement to be cancelled.

  • Financial Hardship

    Student must demonstrate a significant financial change AFTER the signing of the License Agreement and present considerable documentation demonstrating the change.

    The University Housing Office does not cancel a license based on a student’s realization that they are having difficulty meeting the financial demands of living independently and paying for college. The University Housing Office does not cancel a license because a parent has decided to discontinue support of his/her student’s expenses.

    Along with submitting financial hardship verification, the student must also speak to the Financial Aid and Scholarship Office to apply for aid, seek additional financial aid and/or request personal loans to cover balances due. The University Housing office will suggest the following: 

    • obtain employment
    • increase work hours
    • apply for financial aid/loans
    • additional family assistance

    Required Documentation:

    In order to meet the requirements of the cancellation process, a student must present considerable documentation that clearly demonstrates the change in financial situation. Although The University Housing Office at Chico State cannot take responsibility for determining what specific documentation should be presented a student might consider the following types of information:

    • Bankruptcy documents
    • Parents’ unemployment records; parents’ tax returns showing significant drop in income
    • Documentation regarding all sources of income and living expenses
    • Evidence of change in income
    • Detailed breakdown of budget
      • including details of all expenses
      • how those expenses were intended to be paid for
      • how they are to be paid for now with the significant financial change. 
  • Personal Hardship

    It is not unusual for students to find adjusting to college and living in a student residential community a big challenge. Whether it is finding a quiet place to study, resolving differences with a roommate, or adjusting to sharing a room, it may feel that community living isn’t working for you.

    Other options: Although the University Housing Office at Chico State understands this feeling of incompatibility, it is not a reason that can be accepted for canceling a License Agreement. Instead, a Residence Life Coordinator will meet with you personally to identify your concerns and assist in developing an appropriate response.

    Some of the approaches that you will be asked to pursue are:

    • Speak with your Resident Advisor or Residence Life Coordinator
    • Discuss with your Residence Life Coordinator about a room/community change
    • Meet with one of the counselors at WellCat Counseling Center.

    Required Documentation:

    If a student pursues personal hardship as the reason for cancellation, they must submit the following:

    A letter describing the hardship in detail and specific steps taken to resolve the matter

Important Information

Submitting False Information

Students who submit a cancellation request and forge or knowingly provide false information and/or supporting documentation will be referred to the Office of Student Conduct, Rights, and Responsibilities for disciplinary action according to section 41301 of Title V of the California Administrative Code. In addition, the student’s request to cancel will be denied or rescinded and disciplinary sanctions may be imposed through the Chico State disciplinary process.

  • Financial Obligation

    Please be aware that the License Agreement remains in effect for the remainder of the academic year and will continue to be valid while the cancellation request is under review. The student is obligated to make each installment on or before the due date. If the cancellation request is approved, the student will be billed through the date of an official check-out and charged a 30-day cancellation fee per the License Agreement. Submitting a cancellation request and documentation does not guarantee approval.

    Completed cancellation requests and documents will be reviewed, and decisions will be provided within ten (10) business days. Those submitting a cancellation request will be informed of the appeal process, in case of denial.

    For more information, please refer to the License Agreement(opens in new window), Section III “B”, Cancellation After Published Cancellation Deadline.

  • Parking Permits
    If your cancellation is approved, and you have a parking permit in the B Lot or the UV Lot, your parking permit will be disabled once you move out of University Housing. You can contact Parking Services for a potential refund.
  • What if I signed a lease off-campus?

    Please do not sign a lease or enter into any off-campus housing agreement until you have received formal notification by University Housing that your cancellation request has been approved.

    Signing another lease will not release you from your existing legally binding contract with the University.

  • Cancellation and/or Charge Appeal

    If the student is not in agreement with the decision made by the Review Committee, the student may appeal the cancellation denial and/or charge adjustment using the following steps:

    • A written letter of appeal must be submitted by the student to the Cancellation Committee within ten (10) days after the date of the denied cancellation and/or date of the charge posting.
    • In addition, students must submit their own appeals. Appeals wrote and submitted by an attorney or parents will not be accepted.

    The Licensee appeal will ONLY be reviewed if the following is provided.

    • New information specifically related to the cancellation/charge that was not presented in the original request.

    Reminder all communication will be sent to your Chico State email address

Questions?

If you have any questions or concerns regarding your request, please feel free to contact the University Housing office at (530) 898-6325 or by email at housing@csuchico.edu.