Human Resources Service Center

COVID-19 Case Management - Appendix B

Reporting Positive Test Results

If you test positive:

Students, faculty, and staff should report their COVID-19 positive test result as soon as possible by contacting the COVID- 19 Hotline at 530-898-2222. If you call after University business hours, please leave a voicemail message to include your name and contact information.

If a student, faculty, or staff report to you, they have tested positive:

Please contact the COVID-19 Hotline at 530-898-2222. You will need to provide the name and contact information for the person whose positive test you are reporting. This single call is where your involvement must end. You should NOT follow up regarding this medical information with the student, faculty, or staff. Due to confidentiality, you should NOT discuss this medical information with anyone, including other students, faculty, or staff, including supervisors. Please be mindful of respecting each other’s privacy and confidentiality.

Current guidance based on community exposure for people exposed to someone with known or suspected COVID-19.

Stay home until fourteen days after last exposure and maintain social distance (at least 6 feet) from others at all times. Self-monitor for symptoms.

Close contact to COVID-19 occurs when you are within six feet of someone who is showing symptoms of COVID-19, for at least 15 minutes, when neither person is wearing a mask, the infected person later tests positive for the coronavirus. This can also apply to situations in which the infected person did not show any symptoms at the time of exposure, but it is much less likely.

If either or both individuals were wearing face masks appropriately, it is not considered an exposure.


The purpose of the COVID-19 Hotline is to provide staff, faculty, students, and vendors access to report COVID-19-related information and to receive the most relevant information about their COVID-19 concerns. The Hotline is staffed during University operating hours. Callers will be informed that any information collected is voluntary and will be treated confidentially. Information received will be disseminated to the appropriate person(s) on a need-to-know basis only for the next steps.

COVID -19 Testing

When an infectious disease outbreak begins, the ideal response is for public health officials to start testing as soon as possible. Testing leads to quick identification of cases, prompt isolation/treatment for those people, and immediate isolation to prevent the spread. Early identification aids in the process of contact tracing to minimize the transmission of those who potentially have been exposed and their exposure to others. Testing sites are subject to change. Please visit the COVID-19 Testing in Butte County(opens in new window) website for the most current information.

CSU, Chico Case Management Protocol

CSU, Chico, will be forthcoming with as much factual information without violating the privacy of faculty, staff, student employees, students, vendors, etc. positive for COVID-19 or those potentially exposed. The identity of the positive case individual must not be divulged orally or electronically to anyone that does not have a need to know.

COVID-19 Hotline Procedure

  1. Hotline Health Center staff will assist by conducting an initial screening for COVID-19 symptoms, to ensure callers are receiving the most relevant information, and identify key trends on campus and the community.
  2. A resource document will be used to identify the necessary information to address questions and provide resources. Employees or students should call the Hotline if:
    • They are experiencing symptoms consistent with COVID-19.
    • Have been exposed, or believe they may have been exposed, to COVID-19.
    • They have a diagnosis of COVID-19.
    • A physician recommends self-quarantine.
    • Recent travel/travel concerns surrounding COVID-19.
    • Have questions concerning CSU, Chico protocols, or Centers for Disease Control (CDC)/local health department guidelines.
  3. All positive or suspected cases of COVID-19 will be referred to as soon as possible to the Pandemic Manager/WellCat Services Director, or designee. If a member(s) of the campus community tests positive for COVID-19, the Pandemic Manager, in concert with EOC, will implement the following steps:
    1. Contact the confirmed/suspected case to gather relevant information.
      • Documentation to be saved in Box – Level 1 folder.
      • Provide CDC guidelines regarding close contactt1, self-monitoring2, self-quarantining3, and self-isolating4.
      • Guide employees and reiterate the importance of face coverings, social distancing, and hand hygiene.
    2. Immediately contact BCPHD.
      • BCPHD will conduct contract tracing and notify potentially exposed individuals. BCPHD determines contact tracing based on their investigation of each case. Anything the campus does toward this is done in an abundance of caution.
    3. Notify Emergency Operations Center (EOC) Director.
    4. If multiple members of the campus community, who have been on campus, simultaneously test positive for COVID-19, the President, Cabinet, EOC and Pandemic Manager will consult with BCPHD officials for guidance and make modifications as needed.
      • In consultation with BCPHD officials, the President will assess if the current delivery of services warrants changes and for what length of time-based on the risk level as determined by the Public Health Officer.
      • Develop communication plans for campus closure, if necessary, to include outreach to students, faculty, staff, and the community.
      • Develop a plan for the return to virtual education, work, and health and student services as needed.
    5. Notify EHS if the individual was on campus. EHS activates the Operational Cleaning and Sanitizing Plan for the affected area.
    6. Notify Risk Management and Human Resources if the individual was on campus or if the individual is an employee.
    7. EOC Director notifies President, Cabinet, and Public Information Officer if campus exposure is suspected.


1Close Contact: as defined by the Centers for Disease Control (CDC) and BCPHD, means individuals were within 6 feet for more than 15 minutes or had direct contact to respiratory secretions of the infected person.

2Self-monitoring: take temperature twice daily. If exhibiting an elevated temperature (100.4 F or higher taken orally) do not go out in public and avoid contact with others. If experiencing COVID-19-like symptoms, consult healthcare provider.

3Self-quarantining: remain in your residence for 14 days, with the only exception being to receive medical care.

4Self-Isolating: a healthcare term which means keeping people who are infected with a contagious illness away from others.