Effective Communication

Conflict has the power to lower team morale, productivity, and the overall team environment. However, if managed effectively, conflict can lead to stronger relationships, increased creativity, and a successful team. This session provides useful tools, techniques, and skills to prevent conflicts from escalating within your team.

Learning Outcomes:

1. Define Conflict
2. Understanding Seedbed of Conflict and Conflict Cycle
3. Understanding the Role of Power in Conflict (Four Options)
4. Explain the Value of the Respect Agreements
5. Create a Respect Agreement

Registration: This training is available to any team on campus upon request. Interested teams can submit a request by contacting Seya Lumeya directly at nlumeya@csuchico.edu.

This interactive course is designed to help all members of the California State University Chico (CSU, Chico) community, including students, managers, deans, department chairs, faculty, and staff, to develop resilience during times of conflict, reach out to each other and resolve disputes peacefully and constructively.

Learning Outcomes:

1. The opportunity for conflict to lead to clarity, closeness, and restoration for individuals and relationships.
2. Skills and strategies to increase cooperation to handle conflict situations and decrease power struggles.
3. Skills and strategies to transform conflict and conflict situations into teaching/learning moments.

Suggested Reading: The Little Book of Conflict Resolution & Transformation by Jean Paul Lederach.

Training Dates: July 7th & 14th, 2026 | 9:00 AM - 4:00 PM | CLSA 100A & CLSA 100B 

Prerequisite: Conflict Competence Resolution and Transformation 

This three-day course is designed to help future practitioners, facilitators, and mediators acquire effective techniques for resolving conflicts using restorative principles. It includes practicums, class discussions, role-plays, and other activities to build understanding and competence.

Learning Outcomes:

1. Understanding Restorative Justice Theory and Principles
2. Understanding the Role of Power in Conflict (Four Options)
3. Understanding Mediation and the Role of a Mediator
4. How to use Restorative Principles in Injustice-based Conflict and Class Practice
5. Complete 5 cases (2 observe, 1 co-lead, 2 lead)
6. Receive a Certificate as a Restorative Justice Mediator/Facilitator/ Practitioner.

Suggested Readings:

• The Little Book of Restorative Justice, by Howard Zehr
• Getting to Yes, by Ury and Fisher
• Optional Discipline that Restores, by Ron Claassen
  
  

Training Dates will be added for FALL 2026 once determined.

Conflict Transformation Through Restorative Principles for Meaningful Progress explores the art of addressing conflict as an opportunity for growth and positive change. Rooted in restorative practices, this session provides actionable strategies to foster understanding, repair relationships, and build stronger, more cohesive communities or teams. Participants will engage with principles that empower individuals to transform challenges into meaningful progress, enhancing collaboration and trust in personal and professional settings.

By the end of this session, participants will be able to:

• Define and understand conflict
• Understand Restorative Principles: Gain insight into the foundational concepts of restorative practices and how they contribute to conflict transformation.
• Identify Growth Opportunities in Conflict: Learn to reframe conflict as a catalyst for progress and development.
• Apply Practical Strategies: Utilize tools and techniques to address and resolve conflicts constructively in various contexts.​

For more information about future sessions, contact Seya Lumeya directly at nlumeya@csuchico.edu.