Human Resources Service Center

Conflict Resolution & Transformation Learning Series

Curious about our learning series? Check out our promotional video(opens in new window) and hear inspiring testimonials from past participants on campus. Don't forget to explore our Spring 2025 Training Flyer (PDF) for more details!

Basic Conflict Resolution Training for Teams

Conflict has the power to lower team morale, productivity, and the overall team environment. However, if managed effectively, conflict can lead to stronger relationships, increased creativity, and a successful team. This session provides useful tools, techniques, and skills to prevent conflicts from escalating within your team.

Learning Outcomes:

  1. Define Conflict
  2. Understanding Seedbed of Conflict and Conflict Cycle
  3. Understanding the Role of Power in Conflict (Four Options)
  4. Explain the Value of the Respect Agreements
  5. Create a Respect Agreement

Registration: This training is available to any team on campus upon request. Interested teams can submit a request by filling out this MS form(opens in new window) or contacting Seya Lumeya directly at nlumeya@csuchico.edu.

Conflict Competence: Resolution and Transformation

This interactive course is designed to help all members of the California State University Chico (CSU, Chico) community, including students, managers, deans, department chairs, faculty, and staff, to develop resilience during times of conflict, reach out to each other and resolve disputes peacefully and constructively.

Learning Outcomes:

  1. The opportunity for conflict to lead to clarity, closeness, and restoration for individuals and relationships.
  2. Skills and strategies to increase cooperation to handle conflict situations and decrease power struggles.
  3. Skills and strategies to transform conflict and conflict situations into teaching/learning moments.

Suggested Reading: The Little Book of Conflict Resolution & Transformation by Jean Paul Lederach.

Training Dates: March 3, 10, 17, 24, 2025| 9:00 AM-1:00 PM CLSA 100A 

Advanced Conflict Competence Training for Practitioners

Prerequisite: Conflict Competence Resolution and Transformation 

This four-day course is designed to help future practitioners, facilitators, and mediators acquire effective techniques for resolving conflicts using restorative principles. It includes practicums, class discussions, role-plays, and other activities to build understanding and competence.

Learning Outcomes:

  1. Understanding Restorative Justice Theory and Principles
  2. Understanding the Role of Power in Conflict (Four Options)
  3. Understanding Mediation and the Role of a Mediator
  4. How to use Restorative Principles in Injustice-based Conflict and Class Practice
  5. Complete 5 cases (2 observe, 1 co-lead, 2 lead)
  6. Receive a Certificate as a Restorative Justice Mediator/Facilitator/ Practitioner.

Suggested Readings:

  • The Little Book of Restorative Justice, by Howard Zehr
  • Getting to Yes, by Ury and Fisher
  • Optional Discipline that Restores, by Ron Claassen

Training Dates: April 7, 14, 21, 28, 2025 | 9:00 AM-1:00 PM CLSA 100A

Need Help?