Research Foundation

Technical Support

The CSU, Chico Research Foundation (RF) is an auxiliary to the California State University at Chico (University). As such, the RF contracts with the University for Information Technology support; including network access, software and hardware acquisitions, e-mail and phone services. The RF complies with the CSU and University policies and security standards.

The RF has an internal Information Technology department (RF IT) that is responsible for providing support to the RF Admin Office, the Office of Research and Sponsored Programs, and projects under the RF.

Submit a Ticket

The CSU, Chico Research Foundation Information Technology Department moved to the CSU, Chico ITSS ticketing system, TeamDynamix, for Foundation IT and OneSolution requests in November of 2018. If you have a Foundation IT or ONESolution need, instead of sending an email or calling the RF IT team, please report your issue via TeamDynamix.

You may also call ITSS directly at x4357 and inform the support technician that you have an Research Foundation or OneSolution issue and they will open a ticket that will be forwarded to RF IT.

Below are the steps to create and submit a ticket:

Select: Click the "NEED HELP? Open a support ticket" button above or click here (this will take you to the ITSS Support Services page)

Step 1. Select “Other Services”

Step 2. Select “Help with something that isn’t listed”

Step 3. Select “Request Service”

Step 4. In the “Subject” field, please enter RF IT and the issue, for example "RF IT – Access to One Solution"

Step 5. Complete the description of the issue. Please include the state decal number if possible. For example F03366 or C00028 or S32166.