Check for DTS Notices in Junk Mail and Clutter

Would you like to get confirmation and reminder emails that you enrolled in a training?

Or that required training needs to be retaken?

The Development and Training System (DTS) automatically sends reminders when you enroll in workshops via the DTS and when online training needs to be completed, but sometimes they get caught in Junk Mail and Clutter. Take 30 seconds to make sure you don’t miss a training by following the instructions for Mac or PC below.

What needs to be done?

Efforts have been made to ensure the campus has white-listed our DTS vendor server addresses in order to direct future emails to “In” boxes. However, we need your help:

  1.  Check your Junk Mail and Clutter for past DTS emails, and 
  2.  Add dts@csuchico.edu as a safe sender.

Here's how:

Instructions for MAC

Please check your Junk Mail and Clutter for notices from the Development and Training System (DTS) email account, dts@csuchico.edu.

  • Use the drop-down menu for “Junk”, “Not Junk”, and “Block Sender” options.
  • Check for DTS emails from dts@csuchico.edu.
  • Adjust options as needed.

Not junk Outlook image

Instructions for PC

Please check your Junk Mail and Clutter for notices from the Development and Training System (DTS) email account, dts@csuchico.edu.

Clutter

  • Click on “Clutter” to open the folder of emails that may be collected there.
  • Search for any emails from dts@csuchico.edu.
  • Move them to your “Inbox” before deleting any you no longer need.

Junk Email

  • Click on “Junk Mail” to open the folder of emails that may be collected there.
  • Search for any emails from dts@csuchico.edu.  Move them to your Inbox.
  • Add dts@csuchico.edu as a safe sender.

To add the DTS as a safe sender in Outlook (client version)

1.

Find an email from the DTS and open it.

Next, in the Message tab > in the Delete group > select the Junk drop-down arrow.

PC Image Not Junk Screen shot
2. In the drop-down list, select Never Block Sender.
PC Image Never Block Sender Screen shot
4. Acknowledge this change, by clicking OK.
PC Image Safe Sender Screen shot

Information links from ITSS

Have questions about email?

Back to DTS Frequently Asked Questions