Wildcat Computing Support


What is Zoom?

Zoom is an online video conferencing solution that is available to all faculty, students, and staff. Zoom can be used for virtual teaching, online office hours, group meetings, and more.

Where can I find Zoom? 

You can log into your Zoom account(opens in new window)  or install the mobile app for Android or iOS (this may have limited features). Typically, instructors will provide a Zoom link to the class and once you open the link and select "join with computer audio," then you will be in the meeting.

Update Zoom Before November 1, 2021

Why: On Nov 1st, Zoom will require all users to be on version 5.5.0 or later.

How: If you are on a Chico State-owned computer, the update will happen automatically. 
If you are on a personal computer, you must “Check for Updates” in Zoom yourself.

Starting November 1st, users must sign into Zoom using Single-Sign-On (SSO)

Why: Your Chico State Zoom Account provides unlimited meeting time, access to cloud recording and makes it easier for instructors to use pre-assigned breakout rooms. 
How: From the Zoom login screen, select SSO and enter your portal id and password.

Zoom Login with SSOzoom sso login

What devices can I use Zoom on?

  • Laptop/computer (PC/Mac) -- recommended.

  • Tablet (Apple iOS, Android)

  • Smartphone (Apple iOS, Android)



  • Signing into Your Chico State Zoom Account

    Signing into Zoom

    You will need to sign in using Single Sign-On (SSO). Using SSO ensures that Zoom recognizes you as a Chico State Student.

    Before signing in you will need to do the following:

    This two-minute video shows how to sign in to the Zoom desktop client using your CSU Chico Zoom account using single-sign-on (SSO)(opens in new window)

    IMPORTANT! If your browser does not respond after choosing "Open in Zoom," please clear your browser cookies and cache. 

    Step-by-Step: Sign in to Zoom on your desktop or laptop

    1. From your desktop or laptop, start the Zoom application on your computer taskbar.
    2. From the upper right, select your profile icon in the upper right corner.
    3. Verify you are logged in to your Chico State Zoom account. If not, select Sign Out

    Zoom home screen after signing in

    If you are on a Mac, you may need to select the Zoom.us menu to find your profile.

    Zoom user profile options for Mac

        4. When prompted to log in, select "Sign In with SSO".

    Sign in with SSO button on login screen

        5. On the SSO screen, enter the domain "csuchico" so that the full domain reads as csuchico.zoom.us  .

    "csuchico" used as the domain name when using SSO

  • Changing Zoom Layout (Speaker View and Gallery View)

    Speaker view

    Speaker view will switch the large video window between who is speaking with 3 or more participants in the meeting. If it is just you and one other participant, your video will be smaller at the top and their video will appear below.

    While in a meeting, you can customize the video order, or switch between Speaker view and Gallery view.

    Zoom speaker view

    Gallery view

    Gallery view lets you see thumbnail displays of participants, in a grid pattern, which expands and contracts as participants join and leave the meeting. Depending on your CPU, the desktop client can display up to 49 participants in a single screen of the Gallery view. If more than 49 attendees are in the meeting, additional pages are created with up to 49 thumbnails on each page. Cycle through the pages and view up to 1,000 thumbnails by clicking the right or left arrows in gallery view to display the next page of 49 participants.

    When in Gallery view and a participant begins speaking, that active speaker is relocated to the current page you are viewing, making it easier to recognize who is speaking. This functionality is not possible when using a custom gallery order. 

    Zoom gallery view

  • Pinning or Spotlighting Participant Videos

    Pin video allows the host to disable active speaker view and only view up to 9 specific speakers, while other meeting participants can pin one video on their end. You can also pin videos in breakout rooms. 

    If a participant is recording locally and pins a video, the pinned video will be recorded unless the participant who is recording changes their video layout. Pinning another participant's video will only affect your local view and local recordings, not the view of other participants or cloud recordings.

    Spotlight video puts a user as the primary active speaker for all participants in the meeting and cloud recordings. To spotlight, you need at least 3 participants in the meeting with their video on and can only be done by the host. 

    1. Start a new or scheduled meeting.
    2. Tap Manage Participants on the Zoom Room Controller. 

    Zoom manage participants button

        3. Tap the Host or Participant's name > tap Pin or Spotlight Video.

    pin video and spotlight video buttons after tapping the host or participants name

  • Recording Zoom Meetings & Uploading to Kaltura and Blackboard/Canvas

    Students, faculty, and staff can record their Zoom meetings to the Zoom cloud, which will automatically be transferred to Chico State's media server, Kaltura, for longer-term storage.  

    Important: Students & staff must first enable cloud recording (Google Doc) before Zoom recordings are automatically transferred to Kaltura. Zoom cloud recordings are valid for 30 days.

    • Once enabled, the transfer process from Zoom to Kaltura typically requires approximately double the length of the recording, plus 30 minutes.
    • If for some reason your recording does not transfer, please open a support ticket 
    • Once that process is complete, you can access your recording(opens in new window) or embed your Kaltura recording into Blackboard Learn or Canvas. 
    To Start a Zoom Recording .

    To start your recording, select Record > Record to the Cloud

    Record button on zoom toolbar

    The recording will start processing once you end the recording and leave the meeting. 

    To Access the Recording from Zoom (short term access only).

    Go to https://csuchico.zoom.us/(opens in new window) > Sign In > Recordings > Cloud Recordings 

    Important: Please remember this recording will be deleted after 30 days. Do not post the link in Blackboard or Canvas.

    To Upload from Kaltura Media to Blackboard Learn​​​​​​​ (Most Used by Students)

    To Access the Recording from Kaltura Media Server .

    Navigate to https://media.csuchico.edu(opens in new window) to view your recording on Kaltura. If you want to make the recording publicly available outside of Blackboard Learn or Canvas, you must make the video unlisted or public (Google Doc)

    Upload your Recording to Bb Learn Using Kaltura 

    • From your Bb Learn course, access the assignment/blog/discussion/journal post where you want to submit the video.
    • Locate the Content Editor. 
      1. Note: For assignments, you must first click the Write Submission to see the content editor . (make sure you have 3 rows of buttons available) .
    • From the Content Editor, select the plus icon, then under Add content > Additional Tools > Kaltura Media.  

    If you can't see the plus icon click the three dots located on the top right which expands the toolbar.

    Plus sign button which uploads recording to Kaltura media

    Kaltura Media button under Add Content and Additional Tools

    You will see your Kaltura Media Library, select the video you want to submit and click “Embed”. Press Submit once the video is embedded. Locate your Zoom recording and click Embed.

    Embed button on Kaltura media

    Upload your Recording to Canvas Using Kaltura

    • From your Canvas course, go to Pages.
    • Click on View All Pages.
    • Click on +Page button to create a new page.
    • Click on the Embed Kaltura Media button.
    • Select the video recording would like to embed by hitting the EmbedButton.
    • Click on the Save button to save your changes to the page.
    • Add and publish the page to the desired module
  • Scheduling & Hosting a Meeting

    Scheduling a Meeting

    Scheduling a meeting can be a beneficial tool for many reasons. You can schedule a meeting with group members or study partners, instructors to utilize office hours, tech support with ITSS or Keep Learning support, etc. 

    1. From the left navigation menu, choose Meetings
    2. Select  Schedule a Meeting.

    Schedule a new meeting button

    1. Enter the information about the meeting. Email your group members who are participants.
    2. When ready, click Start to start the meeting.

    Hosting a Meeting

    Students can access Zoom through Blackboard Learn if their instructor adds the link. However, there may be times when students want to schedule, host, and record their own meetings, which can be done by logging into your Zoom account(opens in new window) and selecting "Host a Meeting".

    NOTE: If you are working in a team, designate one team member to be in charge of scheduling, recording, and uploading the recording to Blackboard Learn. That person must complete the steps in this reference guide.

    Zoom meeting toolbar

    1. Mute: Silences and unsilences your microphone.
    2. Invite: Lets you bring more people into the meeting. This is only available if your instructor/meeting host provides those permissions.
    3. Share Screen: Allows you to share a variety of windows and applications. Participants can share views of their desktops and specific windows currently open on their computer, write on a digital whiteboard, and even share a screen directly from their iPhone or iPad.
    4. Chat: You can send messages to everyone in the meeting, the professor/meeting host, or a specific person if enabled by the professor.
    5. Record: If the host allows it, you can record and download as much of the meeting as you want.
    6. Leave Meeting: Click this when your meeting is done.
    7. More (on the Zoom app): Allows you to raise your hand, and other features.
  • Sharing Your Screen

    By default, any participant can share their screen. Zoom allows you to share a variety of windows and applications. Participants can share views of their desktops and specific windows currently open on their computer, write on a digital whiteboard, and even share a screen directly from their iPhone or iPad.

    How To Share Your Screen in Zoom(opens in new window)

    Sharing your Screen Transcript(opens in new window)

    Once you have a Zoom meeting open
    1. Select Share Screen on the Zoom taskbar.

    Schedule a meeting button

        2. People typically choose to share their entire Desktop or the Whiteboard.

    Share screen button on meeting toolbar

        3. Click Share

    You can move the screen sharing menu to the bottom of the screen by clicking the down arrow to the left of the meeting ID. You can stop screen sharing by clicking the red Stop Share option.

  • Using Breakout Rooms

    Using Breakout Rooms

    1. Once you have a Zoom meeting open 
    2. Use the Zoom taskbar to select “Breakout Rooms”   

    Zoom meeting toolbar

        3. If you are not able to see breakout rooms, try selecting the “more” option on the taskbar. You will only see this “more” feature if you don’t have your Zoom application displayed in fullscreen.

    Zoom meeting toolbar, more button

        4. Once you’ve clicked on Breakout Rooms, you will have the option to join a room.

    zoom breakout rooms

  • Zoom Etiquette and On-Camera Tips
    Zoom Etiquette and On-Camera Tips

    Video chatting in a professional setting is a new experience for many students. Here are some tips to help you look (and feel) like the most impressive Zoomer in the room.

    • Getting clear video is important. Light your face more brightly than the background to make it easier to see you.
    • Hold your head high in the picture frame.
    • Be yourself. Move physically and make facial expressions.
    • Microphones pick up all ambient noise, so it may be a good idea to keep your microphone muted until it's your time to speak.
    • Remember that when on-camera, other activities such as eating, drinking, shuffling papers, etc. are extremely distracting (and sometimes inappropriate).
    • If you can't use video, upload a nice profile image of your face to your Zoom Account. Give your classmates something to look at while you speak.
    • Have fun!
  • Zoom Chat
    Zoom Chat

    The in-meeting chat allows you to send chat messages to other users within a meeting. You can send a private message to an individual user or you can send a message to an entire group. As the host, you can choose who the participants can chat with or to disable chat entirely.

    Prerequisites Accessing the Chat in Meeting from a Desktop Device

    Video Only or While Viewing a Screen Share

    1. While in a meeting, click Chat in the meeting controls.
    2. This will open the chart on the right. You can type a message into the chat box or click on the drop-down next to To: if you want to send a message to a specific person.
    3. When new chat messages are sent to you or everyone, a preview of the message will appear and Chat will flash orange in your host controls.
    Accessing the Chat in a Webinar from a Mobile Device
    1. While in a meeting, tap the screen to make the controls appear.
    2. Click on Participants.

    choosing what screen to share

        3. At the bottom of the participants list, click on Chat.

    zoom meeting toolbar

        4. You can type your chat message and click Send, or if you want to change who it is being sent to, click the arrow next to Send to: and choose a different person or group of people.

        5. Incoming chats will be displayed at the bottom of your screen and you can click on Participants then Chat to view them.

    zoom chat message