Web Services

2020–21 Campus Web Accessibility Plan

CMT Web Services is committed to providing everyone in the CSU, Chico community equal access to University programs, services, and activities. We are working hard to make our websites (those in the www.csuchico.edu domain) accessible to all users. This means a goal of meeting the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG 2.1 AA).


The Campus Web Accessibility Plan applies only to websites and web content contained within the URLs www.csuchico.edu and search.csuchico.edu.

The Web Accessibility Plan does not apply to other sites, including the following:

  • Web-based applications including University Catalog, Directory, or Class Schedule
  • Electronic forms
  • Personal faculty and student websites in YourWeb
  • Department websites in Chico State Web Hosting or externally hosted
  • Affiliate or auxiliary websites regardless of domain (ex., University Public Events, Athletics, RCE)
  • LMS content or other instructional materials
  • Meriam Library websites and other digital properties

System Background

Web Services provides the framework (template) for all www.csuchico.edu subsites, referred to in this plan as the "Campus Web." This framework is built within the Cascade web content management system (WCMS) and is designed to provide a unified brand and user experience in websites conducting official university business.

The content within each site is controlled by a website owner (appropriate administrator) and updated by site maintainers designated by the site owner. Each site maintainer is required to attend Cascade training that includes accessibility tips, best practices, and resources and sign a user agreement before being granted access to the WCMS.

In 2019–20, Web Services completed a migration of campus websites into a mobile-responsive framework (Campus Web 3.0), using this migration as a remediation checkpoint and dramatically improving the overall accessibility of the Campus Web. Since that time, more campus departments have opted into the Campus Web, including the Turner Gallery, improving the overall health of campus digital properties.

System Status


Current inventory of existing www websites (campus authentication required) and associated digital content, including maintainers, division, accessibility score, QA and SEO scores, PDF accessibility scores, page views, and last modified date.

Historical Data

June 2017 Status: Pre-migration & Pre-Siteimprove Baseline

Inventory (Siteimprove)

  • Pages: 18,166
  • Links: 93,464
  • Documents: 15,980
  • Media files: 24,536
  • JavaScript files: 309
  • CSS: 662
  • Meta tags: 44

Automated Check Against WCAG 2.0 (Siteimprove)

  • 86 A issues to fix or check
  • 7 AA issues to fix or check
  • 23 A and AA issue types with no errors

August 2018 Status: Midway Through 3.0 Migration


  • Pages: 13,974
  • Links: 60,813
  • Documents: 10,953
  • Media files: 17,302
  • JavaScript files: 380
  • CSS: 530
  • Meta tags: 35

Automated Check Against WCAG 2.1 (Siteimprove)

  • 91.5/100 Siteimprove weighted accessibility score
  • 73 A issues to fix or check (48,313 occurrences)
  • 4 AA issues to fix or check (1,452 occurrences)
  • 39 A and AA issue types with no errors

October 2019 Status: 3.0 Migration complete


  • Pages: 12,120
  • Links: 48,425
  • Documents: 7,402
  • Media files: 12,854
  • JavaScript files: 260
  • CSS: 282
  • Meta tags: 13

Automated Check Against WCAG 2.1 (Siteimprove)

  • 87.6/100 Siteimprove weighted accessibility score for 3.0 sites only (87.6 for all www.csuchico.edu)
  • 56 A issues to fix or check (91,544 occurrences)
  • 3 AA issues to fix or check (596 occurrences)
  • 42 A and AA issue types with no errors

November 2020 Status


  • Pages: 13,318
  • Links: 67,975
  • Documents: 10,108
  • Media files: 15,558
  • JavaScript files: 270
  • CSS: 467
  • Meta tags: 13

Automated Check Against WCAG 2.1 (Siteimprove)

  • 92.3 /100 Siteimprove weighted accessibility score
  • 54 A issues to fix or check (91,544 occurrences)
  • 4 AA issues to fix or check (596 occurrences)
  • 48 A and AA issue types with no errors


This plan was created to align with the structure of the CSU Accessible Technology Initiative (ATI). The CSU ATI coded memo can be found at https://calstate.policystat.com/policy/6654183/latest/.

CSU ATI Web Accessibility goals fall into 7 main categories:

  • Web Accessibility Evaluation Process: Identify and repair or replace inaccessible websites, web applications, and digital content.
  • New Website/Web Application and Digital Content Design and Development Process: New website/web application and digital content development complies with all Section 508 accessibility guidelines.
  • Ongoing Monitoring Process: Updating and maintenance of websites/web applications and digital content comply with Section 508 Accessibility Standards.
  • Exemptions and Alternatives Process: Documented noncompliant websites, web applications and digital content must be delivered in an equally effective alternate format and granted an exemption.
  • Training Process: Professional development training has incorporated Section 508 accessibility guidelines into website and web applications development and digital content preparation.
  • Communication Process: The campus community is aware of Section 508 guidelines to make web-based information available to everyone (students, staff, faculty & the general public) regardless of disability.
  • Administrative Process: Campus governance entities are aware of and kept informed about web accessibility.

1. Web Accessibility Evaluation Process

Responsible body: CMT Web Services

Inventory: Dynamic report pulling data from server, Siteimprove, Cascade

Automated testing: Monthly testing of entire www.csuchico.edu domain using Siteimprove

Manual testing: Twice yearly, selected pages, using CSU testing framework and additional criteria including a screen reader test

Distribution of results: Automated reports to 3.0 site owners/maintainers via Siteimprove; manual testing results emailed to individual stakeholders. Users of the WCMS see a Siteimprove integration within Cascade that informs them of accessibility scan results.

Compliance assistance:   Accessible Content ticket category and Website Design and Support Knowledge Base within the campus service catalog (Siteimprove reports, the Web Services website, and the University Communicators Guide all contain links to relevant help tickets)

Digital content: Basic scan of PDFs and semi-automated caption check via Siteimprove. Full monthly scan of documents using Ally for Web.

Documentation: Historical data of automated tests and manual tests archived in Siteimprove and Box, respectively

3.0 Migration Wrap-Up: All www campus sites now

  • Are responsive
  • Use a template with a baseline acceptable level of accessibility
  • Have a standard accessibility reporting link in the campus footer
  • Are in the Cascade WCMS with Siteimprove integration
  • Have site maintainers trained in accessibility
  • Are current (non-archival)
  • Are doing University business

2020–21 Maintenance Strategy: Maintain accessibility baseline of Siteimprove score in 90s.

  • Continue to scan, revise, and adjust 3.0 framework based on testing results
  • Use Web Services student assistants to visually check and fix errors identified in Siteimprove

2020–21 Remediation Strategy: Focus on PDFs.

  • Increase Ally for Web PDF score to 70% on campus subsites by partnering with OATS on remediation.
  • Implement the use of online forms instead of PDFs for simple information gathering.
  • Partner with other campus departments to review and filter online form requests to appropriate platforms.

2. New Websites and Digital Content

Process for new websites:

  • Use Cascade framework based on Chico State Web Design System library of accessible elements and styles
  • New websites are requested by site owner and approved by Web Content Review Committee
  • Keep Chico State Web Design System current using formalized versioning system
  • Follow Web Services development standards

Tools used during design and development:online Colour Contrast Analyser, Siteimprove browser extension, Google Lighthouse, axe browser extension, WAVE, Button Contrast Checker.

2020–21 Goals

  • Implement automated accessibility testing into our front-end framework’s development workflow to help prevent accessibility issues from ever reaching the public user.
  • Start gathering data to inform development of a 4.0 framework centered around universal design principles
  • Design, test, and distribute 5-7 content layout templates for site maintainers based on commonly used content across department and service sites. Templates will improve overall consistency and make it easier for site maintainers to build user-friendly & accessible pages that provide a positive user experience to end users.

3. Ongoing Monitoring

  • Continue to check selected pages manually (every 6 months) and all subsites automatically (every month)
  • Continue to check web content (PDFs) monthly
  • Require update clients to remediate content before Web Services upload
  • Use one quarter-time student assistant position to remediate issues introduced by content maintainers and do visual checks through Siteimprove
  • Siteimprove plug-in integrated into Cascade WCMS editing interface
  • Cascade WCMS automated accessibility checks
    • Other automated features include enforcing file naming conventions, automatically add file extensions to links to media file, and building menu links with descriptive ARIA labels.

2020–21 Goals

  • Test and transition to new Siteimprove scanner (NextGen)
  • Continue to adapt monitoring process to WCAG 2.1

4. Training

  • Accessibility basics and introduction to Siteimprove covered in Cascade 3.0 training for site maintainers, offered monthly. This training is required for Cascade access.
  • All Web Services staff and student assistants have completed “General Digital Accessibility Basics” Siteimprove Academy course
  • Walk-in lab available for site maintainers to get hands-on assistance in site remediation
  • An Accessibility Assistance page for Campus Web site maintainers
  • Accessibility section included in University Style Guide to increase awareness among campus communicators, including best practices for digital content
  • Web Accessibility Knowledge Base of content accessibility tutorials is regularly updated to help site maintainers with content issues identified in Siteimprove automated scans

2020–21 Goals

  • All Web Services staff complete Deque accessibility training
  • Leverage new campus training system to require accessibility basics training as a Cascade training prerequisite
  • Leverage new campus training system to require and automatically assign accessibility training to all campus developers

5. Communication

  • Continue to send monthly Siteimprove content accessibility reports to identified site owners and maintainers
  • “Report an accessibility issue” link in standard campus footer—directs to the Web Accessibility section of the campus ATI site, which includes our desired level of compliance, links to resources for compliance assistance, and a link to the form for reporting web accessibility issues
  • Accessible Content Service Catalog in the TeamDynamix ticketing system allows campus community to request site scans, content remediation assistance, captioning support, and more
  • Accessibility section included in University Style Guide increases awareness among campus communicators

2020–21 Goals

  • Create high-level report for VPs that includes inventory, site health, document health, and maintainers; send yearly
  • Include accessibility snapshot in any site dashboard or brief created by Web Services
  • More regularly send Web Services newsletter for site maintainers that informs them of WCMS changes and includes accessibility reminders
  • Release at least one accessibility-related campus announcement per semester

6. Administrative

  • Revise and publish Campus Web Accessibility Plan yearly

2020–21 Goals

  • Assist campus with implementation of Web Governance Policy

Outreach to Other Campus Areas

While this plan covers the Campus Web only, Web Services is committed to fostering collaboration with other campus units creating websites and web apps. Our efforts to help other units meet ATI standards include

  • Leverage the web review within the ITPR process to contact owners of non-Cascade sites and suggest remediation, migration to Cascade, or moving them to another system (ex., student clubs to OrgSync, personal sites to YourWeb)
  • Provide YourWeb personal sites and Chico State Web Hosting services to campus
  • Accessibility Knowledge Base in TeamDynamix and section in University Style Guide
  • Provide Siteimprove reports to Chico State Web Hosting site owners
  • Campus Web UI: a library of CSS web styles available to campus app developers and vendors
  • Manual and automated scans: provided by Web Services to other campus units and auxiliaries
  • Siteimprove access for other campus units and auxiliaries upon request
  • Web Services participation in ATI working groups and the Disability Access and Compliance Committee
  • Contribution to annual ATI report, President’s Report, and Web Accessibility Report required by the CSU
  • Accessibility consulting to other units for websites, web apps, and other digital projects
  • Digital branding consultation service offering that includes accessibility