February 28, 2017: Amazon S3 outage

At 11:37 AM, Amazon Web Services (AWS) reported high error rates for Amazon S3, which is a popular cloud-based file storage service.

This outage does not affect Blackboard directly, but it may impact instructors and students who rely on cloud-based services, including but not limited to:

  • Cengage publisher content
  • Collaborate Ultra recordings
  • Crocodoc inline grading
  • Digication ePortfolios
  • McGraw-Hill publisher content
  • Pathbrite ePortfolios
  • Reef polling
  • Remote Proctor
  • Tegrity publisher content
  • Trello

Note that several tools above are not integrated with Blackboard.

Updates

Time Notes
11:37 AM AWS initial report
11:57 AM AWS team has identified root cause, expects at least one hour to fix
12:54 PM AWS reports that error rates are dropping, but still high
1:13 PM AWS reports that some S3 operations are recovered ("object retrievals, listing and deletion"), still working on recovery for adding new files
2:08 PM AWS reports S3 is now operating normally