IT Support Services

News & Announcements

Microsoft Configuration Manager Upgrade

Starting Thursday, April 3rd, all ITSS managed computers will begin receiving an updated version of the Microsoft System Center Configuration Manager client.  This tool is used to help update, manage and support campus computers.
What do you need to do:
These changes do not require any action by end users.  If possible, please leave your computer powered on and connected to the network at the end of the day.  Devices which are off or disconnected will receive the upgrade the next time they are reconnected to the CSU Chico network.  The upgrade will not require a reboot.
What does this affect:
The upgraded System Center Configuration Manager client will enable new management features for CSU Chico that allows the organization to better serve the technology needs of faculty, staff and students.
You may notice the new Software Center shortcut in your start menu.  The Software Center enables better self-service for our users.  Future communications will be sent to announce features being made available for self-service.

New Shortcut:


Let the Learning Begin with

All active faculty, staff and student employees now have access to, an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.

By going to and logging in using your campus username and password, the campus community can access more than 2,200 training videos on a broad range of subjects, including business skills, photography, design, music and video, home computing, animation, and web design and development.  New courses are added every week. 

Access the library 24/7 - even from your iPhone, iPad, Android device, or mobile phone - and watch entire courses or single tutorial videos as you need them.

Please watch this short introductory video about the service or go to the ITSS knowledge base for more information about your complimentary subscription.

Flash Player Vulnerability

Adobe has released a critical update for its Adobe Flash Player software on both Macintosh and Windows, addressing a zero-day vulnerability that could give complete control over compromised systems to hackers. 

Adobe has urged users of its Flash Player plug-in to immediately install an update to protect themselves against the risk of hackers hijacking their PCs.

Please follow the instructions provided at to update Flash Player.

Java Security Advisory

In January of 2013 the Department of Homeland Security released an alert indicating that high-risk Java vulnerabilities existed and recommended that Java be disabled or removed until a fix could be developed by Oracle. After the fix for the identified vulnerabilities was released by Oracle, the US Department of Homeland Security and the United States Computer Emergency Readiness Team (US-CERT) continued to recommended that Java be disabled in web browsers.

Some campus and CSU systems such as PeopleSoft, BB Learn, and CSU provided on-line training require that Java be enabled in the web browser. To support mission critical campus priorities, CSU Chico recommends that Java be enabled only when necessary to support authorized campus services. Most versions of Java can be enabled and disabled through a control panel (see instructions below). It is recommended that computers that store or access sensitive Level 1 or Level 2 data do not enable Java under any circumstances.

More information including Java configuration recommendations are available at

What is Spam?

Spam is the colloquial term for unsolicited bulk email.  Mail servers which are known to send out these mass-emails are quickly "blacklisted" to prevent the proliferation of spam.  Blacklisting can impact legitimate email servers when user email accounts have been compromised through the "phishing" or discovery of the account owner's username and password.

In order to prevent your email account from being compromised, NEVER give out your account password to ANYONE, regardless of whether the request sounds legitimate or not.  (IT Support Services will never ask for your password via email)

The video below, produced by Jeffrey Barron at The Orion, explains the concept of spam in more detail.

A direct link to the Orion's page can be found here.

Change Management

Approved Changes and Schedule Downtime

This calendar shows the downtime for many campus services and systems that are within the scope of our change management process.

Change Management Calendar

System Status

Upcoming Workshops and Training

Free for Students, Faculty and Staff!

Click the link below to view upcoming trainings and workshops.  More will be added as they become available.

Training Sessions

Additional workshops may be offered on a request basis. 

Please e-mail or call 898-HELP (4357) for more information.