Service Requests
Live Support Online
Need More Information?
IT Support Services
Knowledge Base & Tutorials
Passwords & Accounts
Chico State Portal
On-campus Trainings & Workshops
News & Announcements
WildcatMail Accounts Changes
Google is implementing a change in infrastructure that affects users who have a Google Apps for Education account (e.g., WildcatMail configured as username@mail.csuchico.edu) and who also use applications that are not enabled at CSU, Chico such as Blogger, Reader, Picasso, and Gmail. Some WildcatMail accounts conflict with these other Google accounts and will need to be reconfigured. People with multiple Google accounts may wish to enable the Multiple Sign-in option as well. More information on these changes is available at WildcatMail and Google Account Changes.
Wireless Network Name Change in Residence Halls
At 7:00AM on Tuesday, June 14, the wireless networks serving the residence halls were renamed from ‘csuchico’ to ‘csuchico-resnet’ to better differentiate this service from the main campus wireless network.
No changes will be made to the main campus network; this will only affect services in the residence halls. This is only a change to the name of the ResNet wireless network; all access rights and services will otherwise remain the same.
Network Security & VPN
In an ongoing effort to safeguard the campus computing environment, campus wired and wireless networks are constantly monitored for potential security threats. Wireless device-to-device connectivity such as wireless printing from a laptop to personal wireless printers, controlling a wireless device using a wireless laptop, or using an iPhone to control a presentation on a wireless laptop computer, are examples of restrictions already in place. (Note: this does not affect wireless printing using the new GoPrint solution in the labs.)
To further safeguard network communications when you are off campus it is strongly recommended that Faculty, Staff, and Students connect using a VPN client. Information about Virtual Private Networking (VPN) and instructions are available on installation and use of VPN.
Please be suspicious of any email requesting you to login with your account credentials and forward phishing emails to: itss@csuchico.edu
Examples of phishing attempts.
If you accidently submitted information after following an email link, please change your password immediately using the links on our site menu.
PC users should also make sure their Windows Updates are kept current along with definitions for anti-virus software.
Bay File Server Upgrade
Bay, the campus file server, now offers greatly increased quotas (Personal folders = 8 GB! & Department folders = 40 GB!), a self-service file recovery tool, and automatic shortcut to your Business Documents folder on your Windows desktop. These upgrades make Bay an ideal choice for working with business documents directly on Bay for faculty members and departments in a secure, backed-up, convenient location.
For more information please visit the IT Support Services Knowledge Base HTTPS://wiki.csuchico.edu/confluence/x/OY1KAg
Feature Articles
Change Management Calendar
Approved changes and scheduled downtime for many campus services and systems that are within scope of our change management process.
System Status
Upcoming Workshops and Training
Drop-in Workshops
Free for Students, Faculty and Staff.
Check back here for upcoming workshops for Spring 2012!
______________
Professional Development Training for Faculty and Staff
Upcoming training sessions will be announced as more become available.

