IT Support Services

News & Announcements

Account Center

The campus is now using the Account Center identiity management system to manage all indivudual user accounts.  Account Center replaces the Password Station and Student Account Maintenance tools.  To avoid interruption of access, all users must update their security questions/answers, and enter a personal email address and/or mobile phone number for password recovery.  This will enable you to self-service recover your account if you have forgotten your password or become locked out. 

If you have not done so already, log into the Portal and click on the Account Center button to confirm your account recovery information is accurate.  You can also use the Account Center button on this page in the right hand column.

Are You Good at Phishing?

Phishing vs. fishing.  What really is the difference?  Well, when you go fishing with a fishing pole, you generally hope to catch something to eat.  You don’t want branches, rocks, shoes or clothes.  However, if its your size, maybe that wouldn’t be a bad thing.  Well, with “phishing” they just want the important stuff – your username and password.  That is the only thing they want. The best way to get that is with an email telling you that you need to go to a site and log in to update it.  The truth is, modifications or updates happen when you are logged into those accounts with your saved bookmark login page.  Since we definitely DON’T want you to click on these links in the email, we want to give you the option to see what some of these email phishing attempts look like. In fact, we want to give you a chance to test yourself to see how many you can accurately determine are “phishing attempts.”  Check out this link to see how well you do.


What is Spam?

Spam is the colloquial term for unsolicited bulk email.  Mail servers which are known to send out these mass-emails are quickly "blacklisted" to prevent the proliferation of spam.  Blacklisting can impact legitimate email servers when user email accounts have been compromised through the "phishing" or discovery of the account owner's username and password.

In order to prevent your email account from being compromised, NEVER give out your account password to ANYONE, regardless of whether the request sounds legitimate or not.  (IT Support Services will never ask for your password via email)

A direct link to the ITSS Phishing/Spam Video is here.

Exchange Faculty/Staff Email Migration

In accordance with the IT strategies of our campus and the Chancellor’s Office, all Exchange mailboxes are migrating July 21st, 2015 to Exchange Online, Microsoft’s hosted cloud service.  Users will experience system prompts when using Outlook that their system administrator has made a change to their mailbox and prompts to restart Outlook several times.  Some mobile devices may require removal of the account and re-add to properly sync up email and calendar items.  Please follow these instructions and restart your device or computer before calling ITSS for support.  Exchange migration and support information can be found at:

Campus Wireless Network Security

Effective July 1st, Network Access Control (NAC) will be enforced on the wireless network to ensure your computer meets minimum security standards.  Any PC or Macintosh computer accessing the wireless network is required to have ClearPass OnGuard software installed to check for and enforce the following requirements:

  • Antivirus installed and enabled
  • Automatic system updates enabled
  • A supported Operating System* (Windows Vista or newer; Mac OS X 10.8 or newer)

*OS requirements will not prevent a user from access at this time; however, may inhibit installation of required software, and will be enforced in the near future.

Action is required on your part to ensure these minimum security standards are met.  If you do not have an antivirus, we recommend any of the free solutions found here.  No action is required for any university or auxiliary owned computer managed by ITSS and System Center.  Faculty and Staff logging into an unmanaged computer (not in Casper/SCCM) will be redirected to a web page and prompted for device information prior to being connected.  For more information visit

Mobile devices like iPhones, iPads, Android devices, and others, will not be affected by NAC.


Office 365 for Students

Office 365

CSU, Chico students and teachers can install Office 365 Education FREE on up to 5 PCs, Macs, or other mobile devices including Android, iPad®, and select Windows tablets.  For more information, visit:

Identity Finder

identity finder logo

Identity Finder is now available!

Identity Finder is a software program that searches your campus computer for protected data such as Social Security, bank and credit card numbers. For more information, visit:

Let the Learning Begin with

Students Now Have Access to 

In addition to faculty and staff, ALL STUDENTS now have access to, an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.

By going to and logging in using your campus username and password, the campus community can access more than 2,200 training videos on a broad range of subjects, including business skills, photography, design, music and video, home computing, animation, and web design and development.  New courses are added every week. 

Access the library 24/7 - even from your iPhone, iPad, Android device, or mobile phone - and watch entire courses or single tutorial videos as you need them.

Please watch this short introductory video about the service or go to the ITSS knowledge base for more information about your complimentary subscription.

System Status

Campus Updates

Manage Your Account

Upcoming Events

Cascade Training

Employees can sign up for Cascade and other training offerings through the Development & Training System (DTS).  Please use the link below to login. Once in the DTS, please select schedule in the horizontal navigation to enroll in training.

Training Sessions

Please e-mail or call 898-HELP (4357) for more information.