IT Support Services

News & Announcements

Heartbleed Vulnerability

Don't assume you are safe from the Heartbleed Bug!

Many of you may have heard in the news about the discovery of an OpenSSL vulnerability called "Heartbleed", but have you taken precautions to protect yourself? Read more about how to protect yourself against this exploit here.

Microsoft Configuration Manager Upgrade

Starting Thursday, April 3rd, all ITSS managed computers will begin receiving an updated version of the Microsoft System Center Configuration Manager client.  This tool is used to help update, manage and support campus computers.
 
What do you need to do:
These changes do not require any action by end users.  If possible, please leave your computer powered on and connected to the network at the end of the day.  Devices which are off or disconnected will receive the upgrade the next time they are reconnected to the CSU Chico network.  The upgrade will not require a reboot.
 
What does this affect:
The upgraded System Center Configuration Manager client will enable new management features for CSU Chico that allows the organization to better serve the technology needs of faculty, staff and students.
 
You may notice the new Software Center shortcut in your start menu.  The Software Center enables better self-service for our users.  Future communications will be sent to announce features being made available for self-service.

New Shortcut:

SCCM Icon

Let the Learning Begin with lynda.com

lynda.com






All active faculty, staff and student employees now have access to lynda.com, an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.

By going to http://www.csuchico.edu/lynda and logging in using your campus username and password, the campus community can access more than 2,200 training videos on a broad range of subjects, including business skills, photography, design, music and video, home computing, animation, and web design and development.  New courses are added every week. 

Access the lynda.com library 24/7 - even from your iPhone, iPad, Android device, or mobile phone - and watch entire courses or single tutorial videos as you need them.

Please watch this short introductory video about the lynda.com service or go to the ITSS knowledge base for more information about your complimentary subscription.

What is Spam?

Spam is the colloquial term for unsolicited bulk email.  Mail servers which are known to send out these mass-emails are quickly "blacklisted" to prevent the proliferation of spam.  Blacklisting can impact legitimate email servers when user email accounts have been compromised through the "phishing" or discovery of the account owner's username and password.

In order to prevent your email account from being compromised, NEVER give out your account password to ANYONE, regardless of whether the request sounds legitimate or not.  (IT Support Services will never ask for your password via email)

The video below, produced by Jeffrey Barron at The Orion, explains the concept of spam in more detail.

A direct link to the Orion's page can be found here.

Change Management

Approved Changes and Schedule Downtime

This calendar shows the downtime for many campus services and systems that are within the scope of our change management process.

Change Management Calendar

System Status

Upcoming Workshops and Training

Free for Students, Faculty and Staff!

Click the link below to view upcoming trainings and workshops.  More will be added as they become available.

Training Sessions

Additional workshops may be offered on a request basis. 

Please e-mail itss@csuchico.edu or call 898-HELP (4357) for more information.