IT Support Services

News & Announcements

Campus Wireless Network Security

Effective July 1st, Network Access Control (NAC) will be enforced on the wireless network to ensure your computer meets minimum security standards.  Any PC or Macintosh computer accessing the wireless network is required to have ClearPass OnGuard software installed to check for and enforce the following requirements:

  • Antivirus installed and enabled
  • Automatic system updates enabled
  • A supported Operating System* (Windows Vista or newer; Mac OS X 10.8 or newer)

*OS requirements will not prevent a user from access at this time; however, may inhibit installation of required software, and will be enforced in the near future.

Action is required on your part to ensure these minimum security standards are met.  No action is required for any university or auxiliary owned computer managed by ITSS and System Center.  Faculty and Staff logging into an unmanaged computer (not in Casper/SCCM) will be redirected to a web page and prompted for device information prior to being connected.  For more information visit

Mobile devices like iPhones, iPads, Android devices, and others, will not be affected by NAC.


Exchange Faculty/Staff Email Migration

In July, in accordance with the IT strategies of our campus and the Chancellor’s Office, Exchange mailboxes are scheduled to be migrated to Exchange Online, Microsoft’s hosted cloud service.  Migration and support information can be found at

Office 365 for Students

Office 365

CSU, Chico students can install Office 365 Education for Students FREE on up to 5 PCs, Macs, or other mobile devices including Android, iPad®, and select Windows tablets.  For more information, click here.  If you are CSU, Chico Faculty/Staff, click here.

Eduroam - Secure Wireless Network Access

Now is the best time to switch to Eduroam.

Changes to the wireless network beginning February 9th will require "csuchico" users to authenticate every day for wireless access.  To avoid daily interruption of your wireless connection, we recommend installing and connecting to Eduroam.  Not only is it better; it is free and available now.  For more information, please click the Eduroam logo below:

Eduroam logo

Identity Finder

identity finder logo

Identity Finder is now available!

Identity Finder is a software program that searches your campus computer for protected data such as Social Security, bank and credit card numbers. For more information, visit

Let the Learning Begin with

Students Now Have Access to 

In addition to faculty and staff, ALL STUDENTS now have access to, an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.

By going to and logging in using your campus username and password, the campus community can access more than 2,200 training videos on a broad range of subjects, including business skills, photography, design, music and video, home computing, animation, and web design and development.  New courses are added every week. 

Access the library 24/7 - even from your iPhone, iPad, Android device, or mobile phone - and watch entire courses or single tutorial videos as you need them.

Please watch this short introductory video about the service or go to the ITSS knowledge base for more information about your complimentary subscription.

What is Spam?

Spam is the colloquial term for unsolicited bulk email.  Mail servers which are known to send out these mass-emails are quickly "blacklisted" to prevent the proliferation of spam.  Blacklisting can impact legitimate email servers when user email accounts have been compromised through the "phishing" or discovery of the account owner's username and password.

In order to prevent your email account from being compromised, NEVER give out your account password to ANYONE, regardless of whether the request sounds legitimate or not.  (IT Support Services will never ask for your password via email)

The video below, produced by Jeffrey Barron at The Orion, explains the concept of spam in more detail.

A direct link to the Orion's page can be found here.

System Status

Change Management

Approved Changes and Schedule Downtime

This calendar shows the downtime for many campus services and systems that are within the scope of our change management process.

Change Management Calendar

Upcoming Workshops and Training

Cascade Training

Click the link below to view upcoming trainings.  More will be added as they become available.

Training Sessions

Please e-mail or call 898-HELP (4357) for more information.