IT Support Services

News & Announcements

Let the Learning Begin with

Students Now Have Access to 

In addition to faculty and staff, ALL STUDENTS now have access to, an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.

By going to and logging in using your campus username and password, the campus community can access more than 2,200 training videos on a broad range of subjects, including business skills, photography, design, music and video, home computing, animation, and web design and development.  New courses are added every week. 

Access the library 24/7 - even from your iPhone, iPad, Android device, or mobile phone - and watch entire courses or single tutorial videos as you need them.

Please watch this short introductory video about the service or go to the ITSS knowledge base for more information about your complimentary subscription.

May 2 - Vulnerability in Internet Explorer

This vulnerability affects Internet Explorer version 6 through 11, and is being actively exploited. If exploited, an attacker could gain full access to a user’s computer and data.
In response to a severe security issue, Microsoft has released a critical patch for immediate installation, out of the normal monthly cycle. Information Security and ITSS have determined this is a serious enough threat to warrant releasing this patch to campus.

Campus Windows Users:
The majority of campus Windows desktops will have the update sent to them within the next 24 hours. This patch likely requires a restart. You should see an update notification window as you normally would, and we encourage you to install this update immediately, rather than waiting for the installation deadline. The deadline for this will be Monday, May 5th at 5pm. There is a 24 hour window after this deadline in which you can restart your computer. After the 24 hour countdown expires, your computer will be automatically restarted. Again, we recommend installing and restarting if necessary immediately.
More information about this patch is available from Microsoft here:
Home Windows Users:  Visit and apply updates.

April 7 - Heartbleed Vulnerability

Many of you may have heard in the news about the discovery of an OpenSSL vulnerability called "Heartbleed", but have you taken precautions to protect yourself? Read more about how to protect yourself against this exploit here.

April 2 - Microsoft Configuration Manager Upgrade

Starting Thursday, April 3rd, all ITSS managed computers will begin receiving an updated version of the Microsoft System Center Configuration Manager client.  This tool is used to help update, manage and support campus computers.
What do you need to do:
These changes do not require any action by end users.  If possible, please leave your computer powered on and connected to the network at the end of the day.  Devices which are off or disconnected will receive the upgrade the next time they are reconnected to the CSU Chico network.  The upgrade will not require a reboot.
What does this affect:
The upgraded System Center Configuration Manager client will enable new management features for CSU Chico that allows the organization to better serve the technology needs of faculty, staff and students.
You may notice the new Software Center shortcut in your start menu.  The Software Center enables better self-service for our users.  Future communications will be sent to announce features being made available for self-service.

New Shortcut:


What is Spam?

Spam is the colloquial term for unsolicited bulk email.  Mail servers which are known to send out these mass-emails are quickly "blacklisted" to prevent the proliferation of spam.  Blacklisting can impact legitimate email servers when user email accounts have been compromised through the "phishing" or discovery of the account owner's username and password.

In order to prevent your email account from being compromised, NEVER give out your account password to ANYONE, regardless of whether the request sounds legitimate or not.  (IT Support Services will never ask for your password via email)

The video below, produced by Jeffrey Barron at The Orion, explains the concept of spam in more detail.

A direct link to the Orion's page can be found here.

Change Management

Approved Changes and Schedule Downtime

This calendar shows the downtime for many campus services and systems that are within the scope of our change management process.

Change Management Calendar

System Status

Upcoming Workshops and Training

Free for Students, Faculty and Staff!

Click the link below to view upcoming trainings.  More will be added as they become available.

Training Sessions

Please e-mail or call 898-HELP (4357) for more information.