IT Support Services

News & Announcements

Exchange Faculty/Staff Email Migration

In accordance with the IT strategies of our campus and the Chancellor’s Office, all Exchange mailboxes are migrating July 21st, 2015 to Exchange Online, Microsoft’s hosted cloud service.  Users will experience system prompts when using Outlook that their system administrator has made a change to their mailbox and prompts to restart Outlook several times.  Some mobile devices may require removal of the account and re-add to properly sync up email and calendar items.  Please follow these instructions and restart your device or computer before calling ITSS for support.  Exchange migration and support information can be found at:  http://www.csuchico.edu/email

Campus Wireless Network Security

Effective July 1st, Network Access Control (NAC) will be enforced on the wireless network to ensure your computer meets minimum security standards.  Any PC or Macintosh computer accessing the wireless network is required to have ClearPass OnGuard software installed to check for and enforce the following requirements:

  • Antivirus installed and enabled
  • Automatic system updates enabled
  • A supported Operating System* (Windows Vista or newer; Mac OS X 10.8 or newer)

*OS requirements will not prevent a user from access at this time; however, may inhibit installation of required software, and will be enforced in the near future.

Action is required on your part to ensure these minimum security standards are met.  If you do not have an antivirus, we recommend any of the free solutions found here.  No action is required for any university or auxiliary owned computer managed by ITSS and System Center.  Faculty and Staff logging into an unmanaged computer (not in Casper/SCCM) will be redirected to a web page and prompted for device information prior to being connected.  For more information visit www.csuchico.edu/nac.

Mobile devices like iPhones, iPads, Android devices, and others, will not be affected by NAC.

More...

Office 365 for Students

Office 365


CSU, Chico students can install Office 365 Education for Students FREE on up to 5 PCs, Macs, or other mobile devices including Android, iPad®, and select Windows tablets.  For more information, click here.  If you are CSU, Chico Faculty/Staff, click here.

Eduroam - Secure Wireless Network Access

Now is the best time to switch to Eduroam.

Changes to the wireless network beginning February 9th will require "csuchico" users to authenticate every day for wireless access.  To avoid daily interruption of your wireless connection, we recommend installing and connecting to Eduroam.  Not only is it better; it is free and available now.  For more information, please click the Eduroam logo below:

Eduroam logo

Identity Finder

identity finder logo


Identity Finder is now available!

Identity Finder is a software program that searches your campus computer for protected data such as Social Security, bank and credit card numbers. For more information, visit www.csuchico.edu/identityfinder.

Let the Learning Begin with lynda.com

lynda.com


Students Now Have Access to Lynda.com 


In addition to faculty and staff, ALL STUDENTS now have access to lynda.com, an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.

By going to http://www.csuchico.edu/lynda and logging in using your campus username and password, the campus community can access more than 2,200 training videos on a broad range of subjects, including business skills, photography, design, music and video, home computing, animation, and web design and development.  New courses are added every week. 

Access the lynda.com library 24/7 - even from your iPhone, iPad, Android device, or mobile phone - and watch entire courses or single tutorial videos as you need them.

Please watch this short introductory video about the lynda.com service or go to the ITSS knowledge base for more information about your complimentary subscription.

What is Spam?

Spam is the colloquial term for unsolicited bulk email.  Mail servers which are known to send out these mass-emails are quickly "blacklisted" to prevent the proliferation of spam.  Blacklisting can impact legitimate email servers when user email accounts have been compromised through the "phishing" or discovery of the account owner's username and password.

In order to prevent your email account from being compromised, NEVER give out your account password to ANYONE, regardless of whether the request sounds legitimate or not.  (IT Support Services will never ask for your password via email)

The video below, produced by Jeffrey Barron at The Orion, explains the concept of spam in more detail.

A direct link to the Orion's page can be found here.

System Status

Change Management

Approved Changes and Schedule Downtime

This calendar shows the downtime for many campus services and systems that are within the scope of our change management process.

Change Management Calendar

Upcoming Workshops and Training

Cascade Training

Employees can sign up for Cascade and other training offerings through the Development & Training System (DTS).  Plese use the link below to login. Once in the DTS, please select schedule in the horizontal navigation to enroll in training.

Training Sessions

Please e-mail itss@csuchico.edu or call 898-HELP (4357) for more information.