IT Support Services

News & Announcements

Eduroam - Secure Wireless Network Access

Now is the best time to switch to Eduroam.

Changes to the wireless network beginning February 9th will require "csuchico" users to authenticate every day for wireless access.  To avoid daily interruption of your wireless connection, we recommend installing and connecting to Eduroam.  Not only is it better; it is free and available now.  For more information, please click the Eduroam logo below:

Eduroam logo

Identity Finder

identity finder logo

Identity Finder is now available!

Identity Finder is a software program that searches your campus computer for protected data such as Social Security, bank and credit card numbers. For more information, visit

Let the Learning Begin with

Students Now Have Access to 

In addition to faculty and staff, ALL STUDENTS now have access to, an online subscription library that teaches the latest software tools and skills through high-quality instructional videos taught by recognized industry experts.

By going to and logging in using your campus username and password, the campus community can access more than 2,200 training videos on a broad range of subjects, including business skills, photography, design, music and video, home computing, animation, and web design and development.  New courses are added every week. 

Access the library 24/7 - even from your iPhone, iPad, Android device, or mobile phone - and watch entire courses or single tutorial videos as you need them.

Please watch this short introductory video about the service or go to the ITSS knowledge base for more information about your complimentary subscription.

Why More Spam?

Chico State is using a spam detection system called Proofpoint, which is hard at work processing each email message sent through our Exchange Outlook email system.  It examines attributes of every email and was able to prevent delivery of over a million spam messages in just the last week alone.  

As you can see from the graph below, we were able to block about a million spam emails in a 7-day period.  

Piechart of spam blocked in october 2014

There is no way that a computer system is able to detect every single spam.  On a daily basis, spammers are continuously writing new ways of getting around our filters, which is most likely the cause of additional spam being delivered to your inbox.  Spam continues to be a very profitable business.  As long as spam emails make money, email spammers will continue to send out a barrage of unsolicited email messages.

What can you do?

  • Never fall for spam by giving out personal information.
  • When you get spam, please delete it.  We are aware of the issue, and work continuously to improve filtering and catching spam to prevent it from arriving in your inbox.

 More info on how to manage spam:

What is Spam?

Spam is the colloquial term for unsolicited bulk email.  Mail servers which are known to send out these mass-emails are quickly "blacklisted" to prevent the proliferation of spam.  Blacklisting can impact legitimate email servers when user email accounts have been compromised through the "phishing" or discovery of the account owner's username and password.

In order to prevent your email account from being compromised, NEVER give out your account password to ANYONE, regardless of whether the request sounds legitimate or not.  (IT Support Services will never ask for your password via email)

The video below, produced by Jeffrey Barron at The Orion, explains the concept of spam in more detail.

A direct link to the Orion's page can be found here.

Aug 11- Exchange 2013 Migration

All Exchange accounts have been successfully migrated to a new server running Exchange 2013.  Along with increased security and stability, here are some of the exciting new features and benefits:

  • Exchange 2013 helps you to find and search data not only in Exchange, but across your organization. With improved search and indexing, you can search across Exchange 2013, Lync 2013, SharePoint 2013, and Windows file servers.
  • Exchange 2013 offers greater integration with Microsoft SharePoint 2013 and Microsoft Lync 2013 through site mailboxes and In-Place eDiscovery.
  • Microsoft Outlook 2013 and Microsoft Outlook Web App have a fresh new look. Outlook Web App emphasizes a streamlined user interface that also supports the use of touch, enhancing the mobile device experience with Exchange.

For more information about Exchange 2013, click here

For additional support information, click here.

April 2 - Microsoft Configuration Manager Upgrade

Starting Thursday, April 3rd, all ITSS managed computers will begin receiving an updated version of the Microsoft System Center Configuration Manager client.  This tool is used to help update, manage and support campus computers.
What do you need to do:
These changes do not require any action by end users.  If possible, please leave your computer powered on and connected to the network at the end of the day.  Devices which are off or disconnected will receive the upgrade the next time they are reconnected to the CSU Chico network.  The upgrade will not require a reboot.
What does this affect:
The upgraded System Center Configuration Manager client will enable new management features for CSU Chico that allows the organization to better serve the technology needs of faculty, staff and students.
You may notice the new Software Center shortcut in your start menu.  The Software Center enables better self-service for our users.  Future communications will be sent to announce features being made available for self-service.

New Shortcut:


System Status

Change Management

Approved Changes and Schedule Downtime

This calendar shows the downtime for many campus services and systems that are within the scope of our change management process.

Change Management Calendar

Upcoming Workshops and Training

Free for Students, Faculty and Staff!

Click the link below to view upcoming trainings.  More will be added as they become available.

Training Sessions

Please e-mail or call 898-HELP (4357) for more information.