Learning Technologies
EAPP's Learning Technologies area includes support and maintenance for enterprise learning technology systems, such as Canvas, Blackboard Learn, Kaltura Media, and Zoom virtual classrooms.
Need Help?
Our physical offices are closed until further notice, but the majority of our services can be accessed online.
By Email: learningtech@csuchico.edu
Emails sent to this address will open support tickets.
Canvas After Hours support: (530) 230-0546 or via the Canvas Help Menu.
Blackboard After Hours support: 530-898-HELP after 5:00 PM
ITSS is forwarding after-hours calls to an offsite vendor; we will follow up once we're in the office.
General information:
- Supported Services(opens in new window): Inventory of services in this area.
- Policies & Procedures: Documentation of guidelines and best practices.
Our work:
- LMS Advisory Group: Steering committee for discussion of operational and project work.
- Instance Management: Login links for production and non-production systems.
- Projects: Upcoming and historic changes to services.
- Change Management: Process goals and upcoming maintenance dates and logs.
System status:
- Analytics: Reports on system usage and team workload.