EAPP's Learning Technologies area includes support and maintenance for enterprise learning technology systems, such as Blackboard Learn, Kaltura Media, and Zoom virtual classrooms.
Learning Technologies
Need Help?
Our physical offices are closed until further notice, but the majority of our services can be accessed online.
By Email: bblearn@csuchico.edu
Emails sent to this addresses will open support tickets.
Leave a Voicemail: 530-898-4024
We cannot offer live phone support at this time, but we are monitoring this voicemail inbox.
Blackboard After Hours support: 530-898-HELP after 5:00 PM
ITSS is forwarding after-hours calls to an offsite vendor; we will follow up once we're in the office.
General information:
- Supported Services: Inventory of services in this area.
- Policies & Procedures: Documentation of guidelines and best practices.
- Learning Systems Diagram: Visual representation of our services and their overlap.
Our work:
- LMS Advisory Group: Steering committee for discussion of operational and project work.
- Instance Management: Login links for production and non-production systems.
- Projects: Upcoming and historic changes to services.
- Change Management: Process goals and upcoming maintenance dates and logs.
- Project Workflow: Project requests and intake as well as project development and deployment.
System status:
- Service Interruptions: Log of downtime and other user-facing impact to services.
- Analytics: Reports on system usage and team workload.