EAPP's Learning Technologies area includes support and maintenance for enterprise learning technology systems, such as Blackboard Learn, Kaltura Media, and Zoom virtual classrooms.
General information:
- Supported Services: Inventory of services in this area.
- Policies & Procedures: Documentation of guidelines and best practices.
Our work:
- LMS Advisory Group: Steering committee for discussion of operational and project work.
- Instance Management: Login links for production and non-production systems.
- Projects: Upcoming and historic changes to services.
System status:
- Service Interruptions: Log of downtime and other user-facing impact to services.
- Analytics: Reports on system usage and team workload.
Need Help?
Our physical offices are closed until further notice, but the majority of our services can be accessed online.
By Email: bblearn@csuchico.edu
Emails sent to this addresses will open support tickets.
Leave a Voicemail: 530-898-4024
We cannot offer live phone support at this time, but we are monitoring this voicemail inbox.
Blackboard After Hours support: 530-898-HELP after 5:00 PM
ITSS is forwarding after-hours calls to an offsite vendor; we will follow up once we're in the office.