Computer Support

Supported Software

Software on this list is recommended by the IT Support Services department. We will install, troubleshoot, and provide generalized instruction on use of supported software, and do our best to assist with all the others on the list as well. Software not on this list is subject to support based on technician availability and current workload of ITSS staff, and will be considered a charged-for service for all departments.

Supported Hardware

The following specifications have been determined to be the minimally acceptable levels for computing and printing hardware at CSU, Chico for the current academic year. Anything we are asked to service below these levels (both hardware and operating system) will be serviced and supported on a time and materials basis, and may require a CAF.

Visit our Support Guidelines page should you need further information on what we support, and how our chargebacks might apply to your area.

Purchasing Recommendations

These specifications are IT Support Services' recommended minimum specifications for new computing purchases. IT Support Services supports Dell and Apple systems. Visit our Support Guidelines page should you need further information on what we support, and how our chargebacks might apply to your area.

Support Guidelines

IT Support Services provides two main types of hardware and software support to the CSU, Chico community: service desk support and field service support. Contacts to the Service Desk are free for all departments, retirees, and guests, however phone and walk-in support are limited in scope and duration.