Our Office
UMatter
Inside the Counseling Center
Student Services Center, Room 430
Chico, CA 95929-0702
530-898-3456
umatter@csuchico.edu
Regular Hours
8 a.m.–5 p.m.
Monday–Friday
Listening Matters
to promote a culture of reaching out to students and peers who are struggling emotionally.
Listening is more than just hearing others, it is actively engaging and understanding what a person has to say. If people feel their words are valued, they will be more likely to open up. Successful listening leads to an active response. Don’t just let words pass you by, be a friend and listen.
Steps for active listening
- Face the speaker
- Maintain eye contact
- Minimize external distractions
- Respond appropriately
- Focus solely on what the speaker is saying
- Minimize internal distractions
- Keep an open mind
From Power to Change, Tips to Effective & Active Listening Skills
Listen. It can save a life.
