Student Grievance and Complaint Process

Grievances related to grades, university services, and academic programs on and off campus may be resolved either by an informal or formal process through the uses of the Student Grievance Procedures. Every student has the right to use these procedures. Consult the coordinator for Student Judicial Affairs, KendallHall 110, (530) 898-6897, for further information.

The CMSD program has the following policy regarding on and off-campus practicum: If a problem or conflict arising between a student clinician and supervisor, the two should meet to try to resolve the problem, keeping in mind the supervisor's ultimate responsibility for the treatment plan and welfare of the client. For on-campus practicum, if no resolution is reached at the first level, the clinic director will serve as mediator and meet individually, and if necessary, collectively with the parties to resolve the issue. In off-campus placement, the university supervisor serves as the initial mediator and the clinic director is appraised of the situation. If no solution is found, the clinic director becomes actively involved. If no solution is found, the student may pursue informal or formal grievance procedures as described in the university catalog.

Student issues relative to academic programs are managed in a similar manner. If a problem or conflict arises between a student and instructor, the two should meet to try to resolve the problem. If no resolution is reached, the program coordinator will serve as mediator and meet individually, and if necessary, collectively with the parties to resolve the issue. If no solution is found, the student will be referred to the department chair. If no solution is found, the student may pursue informal or formal grievance procedures as described in the university catalog.

Complaints that are not able to be satisfactorily resolved within the program, department or university levels should be submitted to the Council on Academic Accreditation (CAA) of the American Speech-Language-Hearing Association. Contact the CAA Office at: American Speech-Language-Hearing Association, 220 Research Blvd, Rockville MD 20852 or phone ASHA's Action center at (800) 498-2071; ASHA's Section 8.