HR Self Service Frequently Asked Questions (FAQ's)
The FAQ's for HR Self Service is broken down into the following sections. Click on the link to open that section of the FAQ's.
Login and General Information
- How do I log into HR Self Service?
There is a link to the login page called “Login to the Portal” Note: If you have a question regarding your portal login or access to the HR Self Service pages or browser functionality, please contact IT Support Services. Problems logging into the Portal should also go to the IT Support Services number at 530-898-4357 (x4357).
- Who has access to the HR Self Service application? Are employees required to use this application?
All active staff, faculty and student employees have access to HR Self Service. While there is no requirement for employees to use HR Self Service, it is used for absence entry as outlined in the AMSS web.
- Can I access HR Self Service from my home Computer?
Yes, you can access HR Self Service from any computer with an internet connection and a web browser.
- How secure is my information? Can anyone else see my Personal Information, my Benefits Information and my Paycheck information?
Your information is very secure. Only you and selected Human Resources staff have access to your personal information. Do not share your user ID and Password.
- How much historical information is available on the HR Self Service applications?
Historical data is available in CMS as of 7/2002 for Personal Information and Paycheck Information. Historical Medical and Dental enrollments/dependent data is available as of 7/2003. Vision, Life & AD/D, and LTD historical data can be viewed back to 6/1/2006. Historical Leave Data is available in CMS back to 7/1/2008. Twelve months of history is available for all changes made with HR Self Service. Currently the only changes that can be made to HR Self Service are to Emergency Contact Information. All other data, at this time, is view only.
- What if I receive an error message and cannot view my information?
If you have problems viewing your information or receive an error message, be sure you only have one internet session open at a time. If you continue to experience problems, contact Human Resources Information System Security at hrsecurity@csuchico.edu.
- How do I update my information?
Currently the only change that can be made to HR Self Service is to Emergency Contact Information. All other data, at this time, is view only and changes must be done in person at the Human Resources Service Center.
Personal Information
- What should I do if information I can not update in Self Service needs to be corrected or updated?
For changes, official verification purposes, or to report discrepancies, contact the Human Resources Service Center located in Kendall Hall, Room 220, or call 530-898-6771.
- Why do I see the message indicating that an emergency contact has no telephone number?
Beginning July 2017, a phone number is required for all Emergency Contacts. Prior to this date a phone number was not required so there may be prior entries that did not require a phone number. When adding or editing an Emergency Contact record, the system identifies any records missing a phone number and requires a value be added to the phone field to meet this requirement. Note that a value of “None” can be used.
Benefits Information
- What benefits information can I view?
At this time, Medical, Dental, Vision, and Flex Cash, along with any covered dependents. The Life Insurance and Long Term Disability (LTD) enrollments are also maintained in the system. You can also access provider websites from benefits pages. Click the hyperlink on the Plan Provider field.
- What if my dependents are incorrect?
or official verification purposes, or to report discrepancies, contact the Office of Human Resources Benefits Office located in Kendall Hall, Room 118, or call 530-898-5436.
- What should I do if my Dental, Medical, Vision, or Flex Cash Plans with any covered dependents, are incorrect?
First, keep in mind that it takes at least 4-6 weeks for benefits information to update. If you still have a question, or concern regarding this information, contact the Office of Human Resources Benefits Office located in Kendall Hall, Room 118, or call 530-898-5436.
- How often is my leave information updated?
The information in both the “Last Finalized Balances” section on the Employee Balance Inquiry page and the “All Balances” section on the Absence Balance Details pages are based on the finalized calendar.
- Who should I contact with questions regarding my Leave Balances?
Contact the Human Resources Service Center located in Kendall Hall, Room 220, or call 530-898-6771.
- My Spouse/domestic partner is also a CSU Chico employee, why can't I see my benefits enrollments?
Your spouse/ domestic partner may be the primary subscriber. Have your spouse/ domestic partner verify your benefits information on their account. For official verification purposes, or to report discrepancies, contact the Office of Human Resources Benefits Office located in Kendall Hall, Room 118, or call 530-898-5436.
- How do I get to provider websites?
From the Benefits summary page within PeopleSoft Self Service, select the link for Medical, Dental, Vision Life & AD/D to open plan details page. The Plan Provider field is a hyperlink to the plan provider website. When done, close the web page and you should still have an active HR Self Service session. You can also view website information on our Provider Contact Information site.
Compensation Information
- What can be seen on the Compensation History page?
Any/all compensation (pay) changes that have occurred from 7/1/2002 to currently processed information in the HR database can be seen. Only changes made to pay will display on this page.
- Why does the page display “From Date” of 1/1/1900?
This is a system default date. Compensation History in the HR database is from 7/1/2002 to current date.
- Why do I see more than one row with the same effective date?
If there were multiple pay rate changes that were effective on the same date, they will each be listed separately.
- How do I view a specific date range?
Click the “View Another Date Range” button. The Select Date Range page will appear. Enter “From Date” and “To Date” and click “Continue” button. This can be done for any date range from 7/1/2002 to present.
- Who do I call with questions about my Compensation History?
Contact your payroll analyst. View "Who Is My Payroll Technician?" web page to find your payroll analyst's contact information.
Paycheck Information
- How can I view my Paycheck History?
Cal Employee Connect (CEC) should be used to view your paycheck history. CEC is a tool provided by the State Controller’s Office (SCO) that allows current and former state employees 24/7, safe and secure access to view their earnings statements (including Direct Deposit Advice - DDA), W-2s along with personal information, enroll in and update their Direct Deposit information.
HR Self Service Change Log
- What does this page tell me?
The HR Self Service Change Log is a comprehensive 12 month historical view of all changes made through HR Self Service. If the HR Self Service Change Log does not reflect expected changes, go back to the Emergency Contacts page and verify your changes were saved. If they were and the log does not reflect the changes, please contact the Human Resources Service Center, at 530-898-6771 or visit us in Kendall Hall Room 220.