Facilities Management and Services

Campus Card and Key Access

Facilities Management and Services is responsible for the issuance of card access and keys. The purpose of this procedure is to provide the highest degree of security and to safeguard the property of our University and the personal property of those who study and work on campus. 

The Key Shop customer service hours are from 12:30 p.m. - 2:30 p.m., Mon. - Fri.

Summer hours are from 12:30 p.m. - 2:30 p.m., Mon. - Thurs.

New Card/Key Access Request 

Request authorization cards from the FMS Key Shop by emailing cardaccess@csuchico.edu. Once the form is completely filled out and authorized by your department, return it to the FMS Key Shop. Please make your request is at least one week prior to the card access start date.

You will receive an email notification once your request is complete.

Please note that FMS does not issue Wildcat ID Cards. Wildcat ID Cards are issued by the Wildcat ID Card Program in Meriam Library room 142. 

Changes to Existing Card/Key Access 

To make changes, an authorization card must be submitted to the FMS Key Shop. Request authorization cards from the FMS Key Shop by emailing cardaccess@csuchico.edu. Once the form is completely filled out and authorized by your department, return it to the FMS Key Shop.

These requests include, but are not limited to:

  • Card access to additional rooms/buildings
  • Extension of an expiration date
  • Removal of card access
  • Renewal of an expired card access
  • Changes in name or Wildcat Card number

Frequently asked questions:

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      • What do I do if I lost a key or my Wildcat ID card?
        • Lost/stolen keys must be reported to the University Police and FMS via e-mail, in person, or by calling 530-898-3906. There is a $25 fee per lost key, payable to the University Cashiering Office. Please retain your receipt as proof of payment. In addition, there is a $100 fee to re-key a lock. 
        • Lost/stolen ID cards must be reported to FMS via e-mail, in person, or by calling 530-898-3906 as soon as possible. Replacement of a lost or stolen Wildcat ID Card will be handled through the Wildcat ID Card Program in MLIB 142. If you are issued a new Wildcat Card number, contact FMS Card Access at 530-898-3906 or send an e-mail to cardaccess@csuchico.edu with your name and new Wildcat card number.
      • What do I do if my Wildcat ID card is broken or worn out?
        • Wildcat ID Cards may wear out over time or become demagnetized and will no longer work for card access. Replacement of a broken or worn-out Wildcat ID Card will be handled through the Wildcat ID Program in MLIB 142. If you are issued a new Wildcat Card number, contact FMS Card Access at 530-898-3906 or send an e-mail to cardaccess@csuchico.edu with your name and new Wildcat card number.
      • How do I report an access problem with my keys or Wildcat ID card?
        • Problems with card access should be reported to FMS Card Access at 530-898-3906 or via e-mail at cardaccess@csuchico.edu. When reporting a problem please provide the following information: Name and Wildcat Card number of the cardholder experiencing the problem, building and room number where the problem has occurred, nature of the problem, time and date the problem was noticed.
      • How do I request temporary card access for an outside vendor or contractor?
        • Under certain circumstances, temporary card access IDs may be granted to outside vendors and contractors. FMS Card Access does not issue these access cards. ID cards must be obtained at the Wildcat ID Card Program in MLIB 142. Once obtained, please follow the Card Access Request procedure as defined above. All ID cards must be returned back to the person who issued them when the event, job, or contract has been completed.