Campus Card and Key Access
Facilities Management and Services is responsible for the issuance of card access and keys. The purpose of this procedure is to provide the highest degree of security and to safeguard the property of our University and the personal property of those who study and work on campus.
The Key Shop customer service hours are by appointment only. To schedule your appointment please email keyshop@csuchico.edu.
Request New or Additional Access (Card Access, Key Boxes, Keys) - Main Campus
Please read each of the following before submitting a request for building access:
- Request services are only visible to MPPs, Associate Deans, Department Chairs, or their delegates. If you are an MPP, Associate Dean, or Department Chair and cannot view the Facility Access Request services, please email fmscustomersupport@csuchico.edu with "AUTHORIZED REQUESTOR" in the subject line to request access.
- If you are a delegate and cannot view the Facility Access Request services, or need to be designated as an Authorized Requestor, please have the appropriate administrator email fmscustomersupport@csuchico.edu to approve you as an authorized requestor. Please include "AUTHORIZED REQUESTOR" in the subject line.
- Requests should be made at least one week prior to access start date. If same or next day service is required, please submit a ticket and also contact fmscustomersupport@csuchico.edu (530-898-6222).
- Only the user whose access is requested for will receive an email notification. To check the status of a ticket, follow the link below.
Contact the Key Shop
To request new or additional access, for both keys and card access, see the section above.
For questions or to make changes to access:
- For card access, email cardaccess@csuchico.edu
- For keys, email keyshop@csuchico.edu
These requests include, but are not limited to:
- Extension of expiring access
- Changes to building or office schedules
- Manual removal of card access (Note: this happens automatically resulting from the NOS (Notice of Separation) process).
- Same-day changes in Wildcat ID Card number (Note: Typically the card access systems update with new badges automatically overnight).
Card/Key Access Requests (Housing)
For room lockouts, please see the desk attendant (DA) to get a lockout card.
For lost Wildcat ID cards, please follow the below steps:
1) Notify your resident adviser (RA) as soon possible.
2) Instructions to obtain a replacement ID Card
3) Once you pick up your new ID card, you will need to notify the FMS Key Shop that you have a new card by emailing your name and 9-digit Wildcat ID # to UHkeys@csuchico.edu. You do not need to include your new badge number in that email.
4) Lastly, the door systems typically update with new badge numbers overnight. Email UHkeys@csuchico.edu with concerns.
For all other requests including Staff physical access requests, email UHkeys@csuchico.edu.
Returning Keys
Please contact the Key Shop to schedule an appointment to return keys.
Report a Damaged or Unsecured Door
To report a door that will not secure or damaged door hardware, Request Service
Frequently asked questions:
- What if I lose my Wildcat ID card?
- Lost/stolen ID cards must be reported to the FMS Key Shop ( Contact the Key Shop, 530-898-3906) as soon as possible. Outside business hours, contact University Police ( policedispatch@csuchico.edu, 530-898-5555).
- Replacement of a lost or stolen Wildcat ID Card will be handled through the Wildcat ID Card Program in MLIB 142. The new card number issued by the Wildcat ID card office will update in the card access systems overnight. If you need same-day access with the new card, contact FMS Key Shop at 530-898-3906 or contact the Key Shop with your name and student ID number or employee ID number.
- What if my Wildcat ID card is broken or worn out?
- Wildcat ID Cards may wear out over time and no longer work for card access. Replacement of a damaged Wildcat ID Card will be handled through the Wildcat ID Card Program in MLIB 142. Newly issued ID card numbers will update in the card access systems overnight. If you are issued a new Wildcat ID Card number and need same-day access, contact FMS Key Shop at (530) 898-3906 or by creating a Key Shop contact request with your name and student ID number or employee ID number.
- What if I lose my campus keys?
- Lost or stolen keys must be reported to FMS (keyshop@csuchico.edu, 530-898-3906) and copy fmscustomersupport@csuchico.edu on the email communication. After hours, contact University Police (policedispatch@csuchico.edu, 530-898-5555). There is a $25 fee per lost key, payable to Student Financial Services. Please retain your receipt as proof of payment. In addition, there is a $100 fee to re-key a lock.
- How do I request temporary card access for an outside vendor or contractor?
- Under certain circumstances, Wildcat ID cards are granted to outside vendors and contractors for the purpose of card access. The FMS Key Shop does not issue these access cards. ID cards must be obtained at the Wildcat ID Card Program in MLIB 142. Once obtained, please contact your campus contact (typically an FMS project manager) and they will follow the card access request instructions above.