Human Resources Service Center

Complaint Processes

Select one of the tabs for information on where to direct many complaints that arise within the University community.

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Introduction

California State University, Chico is committed to working in an open and accountable way that builds trust and respects all members of the University community. The University aims to represent itself in a professional manner in its dealings with staff, faculty, students, other members of the University community, and the general public, but recognizes that occasionally things can go wrong. In many cases issues, problems or misunderstandings can be dealt with by discussion between the parties involved, but in other instances, it may be appropriate to pursue the matter in a more formal way.

What is a complaint?

A complaint may be defined as “an expression of dissatisfaction or concern that needs a response”. The expression of dissatisfaction or concern may take the form of an informal verbal complaint, an informal or a formal written complaint.

A complaint may be more than an objection to a decision or action by the University, its students or its staff. Examples of complaints may be claims of offensiveness, wrongdoing, misconduct, poor performance or ineffectiveness among others.

When making a complaint please outline:

  • The details of complaint
  • Consequences for you as a result
  • Remedy you are seeking

How do I know where to direct my complaint?

Select one of the tabs above for information on where to direct many complaints that arise within the University community. For some types of complaints the manner in which they are investigated (and directed) changes depending on whether you are staff, faculty, or a student. Select your category group then the type of complaint.

Additional information about University policies are linked directly in the chart. Those making a complaint can expect their complaint to be dealt with promptly and fairly and in accordance with the appropriate procedure.

Should you have questions please contact the Director of Equal Opportunity & Dispute Resolution at 530-898-6771.

Suggested additions or corrections should be sent to humanresources@csuchico.edu.

Refer to Nature of Complaints listed below for anyone wanting more information on making a complaint.

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Refer to Nature of Complaint listed below for a student wanting more information on making a complaint.

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Refer to Nature of Complaint listed below for employees wanting more information on making a complaint.

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For Independent Contractor needing information for a complaint on Discrimination, Retaliation, Sexual Harassment, or Harassment based on protected status.

Contract

Office of Procurement(opens in new window)
Kendall Hall 206
530-898-5134

Office of the Title-IX Coordinator / DHR Administrator(opens in new window)
Kendall Hall 220
530-898-4949 or 530-898-5195

Reference

EO 1096 on Procedure for Addressing Such Complaints By Employees and Third Parties (PDF)

Suggested additions or corrections should be sent to humanresources@csuchico.edu

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