ARC Program Evaluation

Accessibility Resource Center Goals

1. University Access: Advocate responsibly for an accessible learning and working environment by coordinating reasonable accommodations, promoting universal design for learning, and by removing informational, physical, and attitudinal barriers. (CSU Chico Strategic Priority 1 and 2; Division of Student Affairs Goal 1; Academic Affairs Plan Goal 2)
2. Disability Management: Promote self-advocacy and self-determination while reinforcing personal responsibility necessary for students and employees with disabilities to fully participate in an inclusive campus and attain their educational and employment goals.(CSU Chico Strategic Priority 1 and 2; Division of Student Affairs Goal 1; Academic Affairs Plan Goal 2)
3. Education and Outreach: Provide leadership to the University community, including students, staff, and faculty, to enhance awareness of the needs and capabilities of students and employees with disabilities. (CSU Chico Strategic Priority 2 and 4; Division of Student Affairs Goal 1;Academic Affairs Plan Goal 2)
4. Program Evaluation: Engage in systematic program assessment strategies that are designed to support, enhance, and improve services to students and employees with disabilities. (CSU Chico Strategic Priority 1 and 2; Division of Student Affairs Goal 1; Academic Affairs Plan Goal 2)

Student Learning Outcomes

Students registered with Accessibility Resource Center (ARC), in their own time and process, will:

1. Be aware of their civil rights as articulated in the Americans with Disabilities Act. (80%)
2. Understand what accommodations they need to succeed in school and employment. (80%)
3. Be comfortable advocating for reasonable accommodations with instructors. (80%)

Student Learning Outcomes are consistent with CSU, Chico Strategic Priority One: Believing in the primacy of learning, ARC will continue to develop high-quality learning environments both inside and outside the classroom.

Program Evaluation

ARC conducts an annual, systematic program evaluation based on the Association of Higher Education and Disability (AHEAD) assessment framework, as follows: 

• Provide services based on institutional mission and service philosophy
• Collect student feedback to measure satisfaction and quality of services
• Collect data to monitor the use of and evaluate the effectiveness of services
• Report program evaluation data to administrators

Assessment is conducted in the following areas:

• Cost-effectiveness
• Student learning outcomes
• “Client” satisfaction: student, faculty, staff, and campus visitors
• Compliance with professional standards and legislation governing program
• Program utilization

A comprehensive analysis of program assessment data is used to establish program objectives and is provided in annual reporting to the Vice President of Student Affairs.

Annual Reports

• 2019-2020 (PDF)
• 2018-2019 (PDF)
• 2017-2018 (PDF)
• 2016-2017 (PDF)
• 2015-2016 (PDF)
• 2014-2015 (PDF)