Staff from the Financial Aid & Scholarship Office are working remotely and we are still available to answer your questions via phone, email or Zoom!

The Financial Aid & Scholarship Office is still working to help you! Due to the COVID-19 outbreak, we are now providing financial aid assistance virtually. You can email us with any questions at finaid@csuchico.edu or call 530-898-6451 and leave a phone message for us. We will contact you with answers or to set up a virtual advising appointment. For now, all our advising appointments will be via phone or zoom meeting. For scholarship questions, email scholarships@csuchico.edu. Hang in there Wildcats!

Frequently Asked Questions Regarding the Temporary Virtual Services:

• If I call the Financial Aid & Scholarship Office and leave a message, how soon should I expect a call back?

  The Financial Aid & Scholarship Office are responding to phone messages Monday through Friday between 8 am and 4 pm, in the order they are received. You should expect a call back within 24 business hours.

• If I call and leave a voice message for your office, what information do you need from me?

  Please leave your name, phone number, student ID, and reason for the phone call. If you are a parent or someone calling on behalf of the student, the student will need to provide Authorization to Release information via their Student Center in order for us to provide specific information regarding their account.

• Are short-term loans still available?

  Yes, the campus will be offering check pick-up as a drive-up/through service on Wednesdays from 10-11 am in the parking garage between the WREC and the Student Services Center. Photo ID will be required to pick up any check. Please submit your short-term loan application by Monday evening to receive the loan by Wednesday of that week.

• Tuesday, March 31 is a holiday. Will there be a short-term loan disbursement on April 1?

  Yes, short-term loans will be disbursed on April 1. However, you must submit the short-term loan application by Sunday evening of that week to receive the loan by Wednesday, April 1.

• I have tasks to complete on my Financial Aid Account, but am unable to obtain the necessary document due to a business being temporarily closed. What should I do?

  The priority deadline to submit required documents for the 2020/21 aid year is June 1, 2020. We recommend waiting to obtain the required document until the business re-opens and the shelter-in-place order has been lifted.
  
  However, if you are unable to obtain a required document for the 2019/20 aid year please contact our office so we can best advise you according to individual situation.

• Due to the COVID-19 outbreak, my expenses have increased and/or my family’s income has decreased. Is there additional aid available to me for this spring semester?

  You may submit an Exceptional Circumstance Appeal Form for the 2019/20 year. The deadline to submit these forms has been extended to April 17. For additional information, please go to: https://www.csuchico.edu/fa/circumstances/appeals.shtml
  
  If you are in need of food, the Hungry Wildcat Food Pantry is open Monday through Friday 11 am-2 pm (or by appointment). The pantry will prepare to-go bags with food and/or hygiene products for you to pick up at the entrance of the pantry.

• Due to the COVID-19 outbreak, student housing closed early this semester and I had to move. Will the amount I was charged for student housing be adjusted?

  Yes. Housing adjustments have been applied to the student account. If the adjustment resulted in a credit, you will automatically be processed a refund. Any refunds will be mailed to your permanent address or electronically deposit if you signed up for direct deposit.
  
  The adjustments to housing will not affect any financial aid you have been awarded for the 2019/20 year. For additional questions regarding housing adjustments, please contact Student Financial Services.